Customer Success Manager

Aras Corporation; Andover (MA); Sur place; USD 140 000 - 160 000; Plein temps

Avantages offerts par ce poste

Flexible paid time off

401(k) plan with company match

Robust health coverage

Company-paid life insurance

Disability coverage

Résumé du poste

Aras is seeking a Customer Success Manager to ensure enterprise subscribers maximize value from Aras Innovator. This technically focused, customer-facing role collaborates with Product, Engineering, and Support to drive post-sales adoption and strategic growth.

You will guide onboarding, perform health checks, and coordinate escalations while supporting renewals and expansion with global enterprise customers. Will travel up to 25% as needed.

Qualifications

• Minimum 5-7+ years in customer success or related fields.
• Strong PLM or enterprise software knowledge.
• Excellent communication and problem-solving skills.

Responsabilités

• Guide customer onboarding and drive adoption of Aras Innovator.
• Provide best-practice coaching on PLM usage and health checks.
• Lead Get Well Plans and coordinate with support to resolve issues.
• Collaborate with Sales on renewals and expansion opportunities.
• Coordinate cross-functional teams to deliver integrated solutions.
• Contribute to internal tools and processes to improve the customer experience.

Connaissances

Industry experience in customer

PLM / enterprise software knowledge

CAD tools familiarity

Technical problem solving

Excellent communication & relationship

Escalation management

Travel willingness (25%)

Description du poste

Aras is a leading provider of digital thread solutions for product lifecycle management (PLM) and engineering AI. As one of the fastest growing PLM companies, our AI-native, low-code platform enables the rapid delivery of flexible solutions that connect teams across disciplines and functions to critical product data and agentic AI throughout the product lifecycle and extended value chain.

The world's largest manufacturers leverage Aras Innovator to manage complex product lifecycles, accelerate innovation, improve operational efficiency, and bring products to market faster. We collaborate with companies in some of the world's most innovative industries, including automotive, industrial equipment, aerospace and defense, high tech, and life sciences.

Role Overview

As a Customer Success Manager (CSM) at Aras, you will play a pivotal role in ensuring our customers achieve maximum value from their investment in Aras Innovator. This is a technically focused, customer-facing role ideal for individuals with a background in engineering, product design, or Product Lifecycle Management (PLM). You will work closely with internal Aras teams and customer sponsors to drive post-sales adoption, consult on technical best practices, and support strategic growth initiatives. This role will focus on supporting large, multi-level enterprise subscribers.

Key Responsibilities

• Subscriber Adoption: Guide customers through successful onboarding and adoption of Aras Innovator, leveraging your industry and enterprise application knowledge.
• Technical Coaching: Provide best practice coaching on PLM and Aras Innovator usage, including periodic health checks and performance benchmarks.
• Escalation Management: Lead Get Well Plans and coordinate with support teams to resolve technical issues and restore customer satisfaction.
• Renewals & Expansion: Collaborate with Sales to identify and nurture renewal and upsell opportunities, ensuring long-term customer success.
• Cross-Functional Coordination: Act as a liaison across Aras teams (e.g., Product, Engineering, Support) to align on customer goals and deliver integrated solutions.
• Tool & Process Development: Contribute to the development of internal tools, templates, and processes that enhance the customer experience.

Qualifications

• 5-7+ years of experience in customer success, technical account management, or solution consulting, preferably in PLM or enterprise software.
• Strong understanding of PLM, CAD, or engineering design methodologies.
• Strong technical acumen and problem solving skills.
• Familiarity with CAD tools and engineering design principles.
• Excellent communication and relationship-building skills.
• Skilled in managing escalations and coordinating cross-functional resolutions.
• Comfortable working independently and in fast-paced, collaborative environments.
• Willingness to travel up to 25%.

Preferred

• Background in engineering, product development, or enterprise software implementation.
• Experience working with global teams and enterprise customers.

***Applicants must be authorized to work in the United States

We were recognized as a leader in The Forrester Wave™: Product Lifecycle Management for Discrete Manufacturers, Q3 2025. Feedback from our community has established Aras as a top ranked PLM vendor in online review services like G2 and Gartner Peer Insights.

With over 700 employees in 11 countries, we’re looking to add to our incredible team.

Compensation for the role will be commensurate with experience. The total expected base salary range will be between $140,000-$160,000. This position is also bonus eligible.

• Flexible paid time off to recharge when you need it, plus company-paid holidays and a dedicated Global Wellness Day.
• 401(k) plan with company match to help you invest in your future.
• Robust health coverage, including generous medical, dental, and vision insurance with high premium contributions and deductible reimbursement.
• Company-paid life insurance, as well as short- and long-term disability coverage for added peace of mind.

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Aras is an Equal Opportunity Employer.