Customer Success Leader: Coach & Elevate CX

WillScot; Scottsdale (AZ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life insurance

Paid time off

Tuition reimbursement

Retirement plan

Bonus opportunities

Job summary

WillScot is seeking a Customer Success Supervisor to lead a team of 15 CSS professionals, driving initiatives to improve the customer experience. The role requires coaching and developing staff in a fast-paced setting to meet our CX standards and core values.

You will oversee hiring, training, and policy implementations, ensuring accurate order processing, invoicing, and customer communication throughout the lifecycle.

Qualifications

• College degree preferred; 1+ years of customer success management experience.
• Able to build and maintain strong collaborative relationships across all levels and departments.
• Experience implementing a centralized customer support function is a plus.
• Proven leadership background in a customer call center environment; develop, mentor, and empower the customer success team.
• Proficient with MS Office/Excel/Word/Outlook and CRM tools; knowledge of JD Edwards or Cognos is a plus.

Responsibilities

• Lead a team of 15 Customer Success Specialists.
• Coach and develop the team in a fast-paced environment to meet CX expectations.
• Ensure first-call resolution and high customer satisfaction.
• Oversee hiring, training, and policy implementation for the customer success group.
• Manage order processes, invoicing, and billing for customers.

Skills

Customer service

Leadership

Communication

MS Office/Excel/Word/Outlook

Salesforce.com

PowerPoint

Education

College Degree preferred

High school diploma or equivalent

Tools

Salesforce.com

JD Edwards

Cognos

Job description

WillScot is seeking a Customer Success Supervisor to lead a team of 15 CSS professionals, driving initiatives to improve the customer experience. The role requires coaching and developing staff in a fast-paced setting to meet our CX standards and core values.

You will oversee hiring, training, and policy implementations, ensuring accurate order processing, invoicing, and customer communication throughout the lifecycle.