Customer Success Lead (Fully Remote)

Bolt Coaching; United States; Remote; USD 55,000 - 95,000; Full time

Job summary

Bolt Coaching in the United States is seeking a focused member-success professional to own the end-to-end member journey from onboarding through renewal. You will drive onboarding, monitor engagement, and celebrate milestones, working closely with the founders to build a relationship-driven experience.

Expect autonomy, close access to the founders, and real growth potential in customer success and AI-enabled operations as the team grows.

Responsibilities

• Lead onboarding to turn new members into active, engaged participants.
• Conduct thoughtful check-ins and celebrate milestones.
• Monitor disengagement and resolve issues early.

Skills

Relationship building

Job description

• You will own the member journey from onboarding to renewal.
• Report to the Revenue and Operations Driver and work with founders.
• Focus on relationships, not ticket-clearing or sales.

Key Responsibilities:

• Lead onboarding to turn new members into active, engaged participants.
• Conduct thoughtful check-ins and celebrate milestones.
• Monitor disengagement and resolve issues early.

What You'll Gain:

• Real autonomy and hands-on ownership of the member experience.
• Close access to founders Seth and Tori Bolt.
• A role with growth potential in customer success and AI-enabled operations.

Bolt Coaching

Bolt Coaching is a coaching and community business focused on helping members achieve personal milestones through relationship-driven support. It is a small, hands-on team led by founders Seth and Tori Bolt, emphasizing close collaboration and member success.