Customer Success Lead, Enterprise Accounts (Fully Remote)

Ketch; United States; Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Competitive medical, dental, andVision

Unlimited PTO with 15 days min + 10公司平

Remote-friendly with flexible schedule

Job summary

Ketch is seeking a Customer Success Manager to own relationships with its largest strategic customers and partner with Account Executives to drive renewals and expansions.

You will run executive business reviews, advocate for customer ROI, and coordinate with privacy, legal, and marketing teams. This remote-friendly role supports flexible scheduling and US national coverage.

Qualifications

• Build lasting relationships with senior stakeholders and present ROI cases.
• Understand how privacy, legal, and marketing teams run a privacy program.
• Use AI tools like Claude to pull context from Salesforce, HubSpot, Intercom, and product data.

Responsibilities

• Build close relationships with stakeholders, staying in touch beyond renewals.
• Run executive business reviews and account plans, and own escalations.
• Partner with Account Executives to close expansion opportunities.

Skills

Relationship building

Executive reviews

ROI presentation

AI tool usage

Tools

Claude

Salesforce

HubSpot

Intercom

Job description

• Own relationships with 20-25 of Ketch's largest strategic customers.
• Work alongside the Success-at-Scale CSM using shared signals, playbooks, and metrics.
• Customer Success is part of the CX (Customer Experience) team within Go-to-Market.

What You'll Do:

• Build close relationships with stakeholders, staying in touch beyond renewals.
• Run executive business reviews and account plans, and own escalations.
• Partner with Account Executives to close expansion opportunities.

Who You Are:

• You build lasting relationships with senior stakeholders and present ROI cases.
• You understand how privacy, legal, and marketing teams run a privacy program.
• You use AI tools like Claude to pull context from Salesforce, HubSpot, Intercom, and product data.
• Competitive medical, dental, and vision coverage with 100% of premiums paid for US-based employees.
• Unlimited PTO with at least 15 days encouraged, plus 10 paid company holidays.
• Remote-friendly with flexible scheduling and commuter benefits for office-based employees.

Ketch

Ketch is redefining responsible data use for the AI era, providing a data permissioning platform that simplifies privacy and consent operations. It is a 65-person Series B company backed by top-tier investors, with a culture rooted in passion, growth, grit, collaboration, and integrity.