Customer Success Lead

Listo; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Listo is seeking a Customer Success Lead to ensure clients realize value from day one, build lasting partnerships, and drive growth with enterprise and venue partners. You’ll be the trusted face for operations teams and C-suite stakeholders alike, aligning success with business outcomes.

You’ll own onboarding, monitor account health, identify upsell opportunities, collect feedback for the product team, and create documented playbooks to scale customer success across accounts.

Qualifications

• 3+ years in customer success or account management at B2B SaaS.
• Experience using AI tools to automate follow-ups.
• Proactive mindset anticipating client needs.
• Strong written and verbal communication with executives.
• Fluent English, excellent interpersonal skills.
• Experience expanding revenue with existing customers.

Responsibilities

• Own client onboarding from day one.
• Build proactive relationships with operations teams at venues.
• Monitor account health and intervene early.
• Identify upsell opportunities and drive closure.
• Collect client feedback and share insights with product team.
• Create playbooks and documentation to scale success.

Skills

Customer success

Account management

B2B SaaS

AI tools usage

Proactive mindset

Communication

Tools

Intercom

Job description

At Listo, we partner with some of the biggest names in sports and entertainment. We’re looking for a Customer Success Lead who will ensure our clients get incredible value from day one, building long‑term relationships and driving growth.

What You’ll Do

• Own client onboarding and make it seamless from day one
• Build strong, proactive relationships with operations teams at major venues
• Monitor account health and act before problems arise
• Identify upsell and expansion opportunities and drive them to closure
• Collect client feedback and share insights with the product team
• Create playbooks and documentation that scale success

What We’re Looking For

• 3+ years in customer success, account management, or similar roles at B2B SaaS companies
• Skilled at using AI tools to stay organized, automate follow‑ups, and gain insights from data
• Proactive mindset — you anticipate needs before clients ask
• Strong communicator, comfortable with both stadium ops managers and C‑suite executives
• Excellent English, written and spoken

Nice to Have

• Experience in hospitality, events, or venue management
• Familiarity with CS platforms like Intercom or similar tools
• Track record of driving expansion revenue

If you’re passionate about building lasting client relationships and scaling success, we’d love to hear from you. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.