Customer Success Junior

Pattern; United States; Remote; USD 12,000 - 24,000; Full time

Benefits offered by this job

Meal vouchers (BRL 35/working day)

Health insurance plan (Sul América)

Work from home subsidy (150 EUR/quart​

Education budget

30 days paid vacation leave per year

Quarterly performance bonus

Phone plan

Company and team events

Job summary

Pattern in the United States is seeking a Customer Success Manager to own a portfolio of ecommerce clients across Brazil, turning ROI Hunter's platform into measurable results rather than a dashboard. This full-time, remote role is based anywhere in Brazil.

You need 2+ years in digital marketing with client responsibility, plus comfort reading performance data and turning insights into actions. Strong English is required; Spanish is a plus.

Qualifications

• 2+ years in digital marketing with client/account responsibility.
• Ability to read performance data and turn into actions for clients.
• Hands-on exposure to at least one platform (Meta/Google/TikTok) helps.
• Strong communication and presentation skills; honest about trade-offs.
• Collaborative, not solo-focused; work with product/marketing/finance.
• Strong English; Spanish is a plus.

Responsibilities

• Run bi-weekly or monthly calls with clients to apply ROI Hunter strategies.
• Manage renewals and spot upsell opportunities as you build your portfolio.
• Help clients increase adoption of the platform through training and daily questions.
• Join weekly product meetings to stay current on what’s shipping and why.
• Collaborate with product, marketing, and finance as needed on accounts.

Skills

Digital marketing

Client management

Data interpretation

Communication

English

Collaboration

Spanish

Job description

Company Overview

the company (Nasdaq: PTRN) is a leader in accelerating brands on global ecommerce marketplaces, leveraging proprietary technology and AI. Utilizing more than 91 trillion data points, the company optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service, through products like 3P Accelerator, TikTok Shop, PXM, and ROI Hunter. Hundreds of global brands depend on the company's ecommerce acceleration platform every day to drive profitable revenue growth across 70+ global marketplaces, including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

ROI Hunter is the company's advertising technology platform, helping brands manage product-level performance across Meta, Google, Snap, TikTok, and now OpenAI's ChatGPT. Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come build with us. We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

the company has been named one of the fastest-growing tech companies headquartered in North America by Deloitte and one of the best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces®.

We need a Customer Success Manager to own a portfolio of ecommerce clients across Brazil, helping them turn ROI Hunter's platform into real, measurable results rather than just another dashboard they log into. This is a full-time role and is fully remote, based anywhere in Brazil.

Frequently Asked Questions

What is a day in the life of a Customer Success Junior?

Run bi-weekly or monthly calls with your clients, helping them actually put ROI Hunter's strategies into practice, not just review a dashboard togetherManage renewals and spot upsell opportunities as you build out your own portfolioHelp clients increase adoption of the platform through training sessions and day-to-day questionsJoin weekly meetings with the product team to stay current on what's shipping and whyCollaborate with product, marketing, and finance whenever something in your accounts calls for it

What will I need to thrive in this role?

At least 2 years of experience in digital marketing, ideally with direct client or account responsibilityComfortable reading performance data and turning it into a recommendation a client can act on. You don't need deep expertise across Meta, Google, and TikTok, but real hands-on exposure to at least one of them helps a lotStrong communication and presentation skills, and the judgment to be honest with a client about trade-offs rather than overselling what the platform can doGenuinely collaborative. This isn't a role for someone who prefers to solve everything solo, since you'll lean on product, marketing, and finance regularlyStrong English language skills are a must due to the international environment we work inSpanish is a plus, not a requirement, given some of the company's Brazil-based commercial work touches Spanish-speaking clients

What does high performance look like?

You're carrying a portfolio of 10 to 15 clientsYour clients renew and grow their use of the platform instead of churningClients stay engaged, test new solutions, and see the platform as delivering real value rather than something they're just paying forYou're spotting upsell opportunities before a renewal conversation forces the issue, not scrambling to justify the account at the last minuteClients trust your read on their numbers enough to act on it, even when the honest answer isn't the exciting oneYou're building case studies highlighting success with customers

What is my potential for career growth?

You can grow further into a Strategic or a Senior CSM taking more responsibilities and budgets

What does success look like in the first 30, 60, 90 days?

First month: You will focus on learning the platform itself, getting hands-on rather than just watching from the sidelines. You will go through demo sessions and use them to practice applying ROI Hunter's strategies before you're doing it live in front of a client.Second month: You will shadow other CSMs on their day-to-day work, sitting in on their client calls, watching how they handle renewal conversations and routine questions, and getting a feel for the pace and judgment the role actually takes before you're the one carrying it.Third month: You will start building your own portfolio, taking over client relationships directly and running the calls yourself, putting what you picked up in the first two months into practice in real conversations rather than as an observer.

What is the team like?

You'll report to Vitória Gomes. During your first three months you'll be paired with a buddy to help you get up to speed. This team is data driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions. Ideas and inputs are encouraged from all members.

Sounds great! What’s the company culture?

We are looking for individuals who are: Game Changers: A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to the company’s processes and outcomes.Data Fanatics: A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.Partner Obsessed: An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with the company.Team of Doers: Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

Quick quiz to gauge our mutual matchInitial phone interview with the company’s talent acquisition teamInterview with a hiring managerPractical assignment in the form of a homeworkFinal interview with the hiring manager and our VP of CSAn in depth conversation about your career history and experienceProfessional reference checksExecutive reviewOffer

How can I stand out as an applicant?

Discuss professional accomplishments with specific data to quantify examplesProvide insights on how you can add value and be the best addition to the teamFocus on mentioning how you would be partner-obsessed at the companyShare experience on any side projects related to data and analytics

CompensationAdditional InformationWhy should I work at the company?

the company offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our the company community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• Meal vouchers (BRL 35/working day)
• Health insurance plan (Sul América)
• Work from home subsidy (150 EUR/quarter)
• Education budget
• 30 days of paid vacation leave per year of service, accrued gradually
• Quarterly performance bonus
• Phone plan
• Company and team events (online & offline)

the company is committed to creating a diverse and inclusive environment. All employment decisions are based on business needs, job requirements, and individual qualifications, without discrimination based on race, gender, age, disability, sexual orientation, or any status protected by local law.