Customer Success Implementation Manager San Francisco, California, United States

Checkr; California (MO); On-site; USD 111,000 - 130,000; Full time

Job summary

An established industry player is seeking a Customer Success Implementation Manager to lead project management for key customers. In this dynamic role, you will coordinate cross-functionally, ensuring seamless deployments and providing a white-glove service. Your expertise in project management and software solutions will be essential as you navigate complex challenges and foster strong relationships. This innovative firm promotes a hybrid work environment, offering competitive compensation, comprehensive benefits, and a commitment to employee development. If you thrive in fast-paced settings and are passionate about driving success, this opportunity is perfect for you.

Benefits

100% medical, dental, and vision coverage

Learning and development allowance

Flexible PTO policy

Monthly wellness stipend

Home office stipend

Lunch four times a week

Commuter stipend

Abundance of snacks and beverages

Qualifications

• 3+ years of project management experience in related industry or SAAS.
• Outstanding written/oral/presentation skills for effective communication.
• Strong technical understanding of software systems at scale.

Responsibilities

• Drive execution with customers and partners, managing multiple deployments.
• Identify project risks and coordinate with teams to mitigate them.
• Oversee planning, tracking, and completion of project tasks.

Skills

Project Management

Communication Skills

Interpersonal Skills

Technical Understanding of Software Systems

Problem Solving

Education

Bachelor's Degree

Tools

Reporting Tools

Job description

About Checkr
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2024 List and is a Y Combinator 2024 Breakthrough Company.

About the team/role
As a Customer Success Implementation Manager, you will drive execution with our most important customers and partners. In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously. We aim to provide a white glove service, manage project scope, and ensure deployments are completed on time. Our ideal candidate is fundamentally a project manager who has experience deploying integrated software solutions.

What you’ll do

• Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve.
• Communicate and influence on project planning, execution, and delivery.
• Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process — including but not limited to:
• Develop and deliver project plans and RAID logs based on templates.
• Provide ongoing deployment progress to management using relevant reporting tools and dashboards.
• Develop and oversee the project and lead regular project check-in meetings.
• Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met.
• Coordinate internal resources as required, drive project to release on time with high-quality.
• Prepare and coordinate client training; consult and help customers or partners understand product features and benefits.
• Transition customer or partner from sales to customer success or business development.
• Manage dependencies both within and across the company for multiple projects running simultaneously.
• Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives).

What you bring

• 3+ years of project management experience in related industry or SAAS.
• Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts).
• Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making.
• Strong technical understanding of software systems at scale.
• Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment.

What you’ll get

• A fast-paced and collaborative environment.
• Learning and development allowance.
• Competitive compensation and opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.
• Monthly wellness stipend, home office stipend.

At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2 to 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.

One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website.

The base salary range for this role is $111,000 to $130,000 in San Francisco, CA.

Equal Employment Opportunities at Checkr

Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.

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