Customer Success & Growth Specialist - 55K + Commission

AKE Safety Equipment; Rochester (MN); On-site; USD 50,000 - 61,000; Full time

Job summary

AKE Safety Equipment, a locally owned manufacturing and sales-driven company serving farmers across the United States, is seeking a Customer Service Agent to lead communications between regionally based sales representatives and customers.

In this role you will deliver responsive, professional service, drive sales growth through follow-up and upsell, manage orders and RMAs, and collaborate across departments to improve processes and customer satisfaction.

Qualifications

• Strong problem-solving and communications to resolve customer issues.
• Growth-oriented with accountability and drive to own results.
• Excellent planning, organization, and follow-through.
• Detail-oriented with ability to manage multiple priorities.
• Excellent communication, customer service, and sales skills.
• Familiarity with CRM, business and operational systems.
• Self-directed and able to bring forward new ideas.
• Able to identify problems and drive solutions to completion.

Responsibilities

• Deliver responsive, professional customer service; understand needs, solve problems, de-escalate concerns, and drive issues through to resolution
• Own and achieve individual sales goals, including year-over-year growth, through proactive customer follow-up, refill sales, new product sales, and identifying customer needs
• Plan, prioritize, and track sales activities and results; analyze performance and adjust strategy to stay on goal
• Notice when something is off, investigate the cause, and take ownership of developing and driving the solution
• Identify customer, sales, or process trends and bring forward ideas to improve results, efficiency, and the customer experience
• Accurately manage orders, RMAs, customer records, serial numbers, registration cards, lost package claims, NPS, and required reporting
• Work effectively across departments to resolve issues, facilitate orders, and improve processes

Skills

Problem solving

Analytical skills

Customer service

Sales acumen

Communication

CRM systems

Cross-functional work

Detail oriented

Education

Bachelor’s degree

Tools

Salesforce

Fishbowl

Order management

Job description

AKE Safety Equipment, a locally owned manufacturing and sales-driven company serving farmers across the United States, is seeking a Customer Service Agent to lead communications between regionally based sales representatives and customers.

In this role you will deliver responsive, professional service, drive sales growth through follow-up and upsell, manage orders and RMAs, and collaborate across departments to improve processes and customer satisfaction.