Customer Success & Growth Manager

ORTHOWORLD Inc.; Cleveland (OH); Remote; USD 70,000 - 100,000; Full time

Job summary

ORTHOWORLD Inc. seeks a Customer Success & Growth Manager to enhance customer relationships while driving business growth through various B2B media offerings. The ideal candidate will have extensive experience in account management and a strong ability to communicate strategic business value, especially within the orthopedic industry. Enjoy the flexibility of remote work and participate in a supportive team environment with opportunities for professional growth.

Benefits

Work-from-Home

Paid health and life insurance

Generous time off

Health savings account

401(k) with employer matching

Professional development opportunities

Qualifications

• 5+ years of experience in account management, customer success or B2B sales.
• Proven success with B2B media products like trade shows and sponsorships.
• Strong understanding of strategic business intelligence.

Responsibilities

• Cultivate deep, lasting relationships with orthopedic device companies.
• Sell and promote B2B media offerings across different channels.
• Meet or exceed sales targets while ensuring customer satisfaction.

Skills

Relationship Management

Sales Strategy

Customer Discovery

Consultative Selling

Market Intelligence

Tools

CRM Tools

Job description

We’re a B2B media company serving the global orthopedic industry.We’re looking for a Customer Success & Growth Manager who is maniacal about customer connection and discovery—someone who thrives on building relationships, uncovering customer needs and aligning those needs with tailored media solutions.

This is a high-impact, customer-facing role that requires a balance of strategic thinking, hands-on sales execution and the ability to inspire and mentor others. In this role, you’ll lead revenue-generating efforts across our portfolio, including tradeshow participation (exhibits and sponsorships), digital advertising (video, email, web, white papers), print magazine placements, and our flagship membership product. You’ll help our customers succeed—and grow our business—by pairing insight with action and leading by example.

What You’ll Do

• Cultivate deep, lasting relationships with marketing, business development and executive contacts at orthopedic device companies, suppliers and service providers.
• Engage customers in meaningful discovery—What are their goals? Where do they face friction? How can our products help?
• Sell and promote a suite of B2B media offerings, including :

o Tradeshow products (exhibits, sponsorships, promotional opportunities)

o Digital solutions (email and web ads, video programs, white papers)

o Print magazine advertising and editorial tie-ins

o Strategic intelligence memberships and content syndication

• Match customer needs with the right offerings—honestly and consultatively—while identifying gaps we can improve upon.
• Champion the value of market intelligence and thought leadership, especially through our membership product.
• Meet or exceed sales targets while maintaining a high standard of customer care.
• Lead by example—mentor other account managers and customer service reps to elevate the customer experience and revenue performance.
• Use CRM and reporting tools to manage pipelines, forecast results and proactively identify new opportunities.

What You Bring

• 5+ years of experience in account management, customer success or B2B sales, ideally within a media, events, or publishing company.
• Proven success selling or managing B2B media products such as trade show booths, sponsorships, ads, white papers and subscriptions.
• A strong understanding of the value of strategic business intelligence and the ability to communicate it effectively to executive buyers.
• Experience working with medical device companies, particularly in orthopedics, is a significant plus.
• You’re a natural connector—curious, confident, and driven by relationships.
• You ask the right questions, listen with intent and act with urgency.
• You don’t wait for answers—you go get them.
• You’re motivated by goals, accountable to outcomes and collaborative in how you get there.
• You lead with integrity and inspire those around you to do their best work.

Why This Role Matters

Our business depends on strong, lasting customer relationships—and so do our growth goals. This role is central to both. You’ll ensure customers stay connected, supported and successful, while helping us stay focused, relevant and responsive. You'll be the bridge between our products and the people they’re built for.

If you’re excited to lead, collaborate, create and grow—we’d love to hear from you.

Why Join Us?

• Work-from-Home : Enjoy the flexibility of working from home.
• Comprehensive Benefits : Paid health and life insurance, generous time off, a health savings account, and a 401(k) with employer matching.
• Collaborative Team : Join a supportive and collaborative team environment.
• Professional Growth : Opportunities for professional development and growth.

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