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Customer Success - Family Growth Associate New Philippines
Abby Care
Massachusetts
Remote
USD 45,000 - 75,000
Full time
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Job summary
A leading company focused on transforming home care is seeking a Family Growth Associate to empower underserved families in accessing necessary care. This full-time remote role requires customer-facing experience and a dedication to supporting families through challenges. Candidates should possess strong project management skills and empathy, making a significant impact while working in a compassionate team environment.
Benefits
Qualifications
- Experience in customer-facing roles, especially in US healthcare, is preferred.
- Must manage 60-70 calls a day.
- Fluency in Spanish is a plus.
Responsibilities
- Own and drive the family growth function by informing families about programs.
- Guide families through the healthcare maze as their biggest cheerleader.
- Support leads through the qualification process.
Skills
Tools
Job description
Philippines
About Abby Care
Our mission is to redefine care for the most vulnerable. We are transforming home health through purpose-built, thoughtful technology and a unique care model with families at the core.
The Role
This is a full-time remote role with a time zone requirement.Candidates must be able to work in 9:00 AM -5:00 PM Eastern Time. This is a fast-paced role at a growing company with advancement opportunities. If you are not energized and hungry to be in this type of environment, this role is not a fit for you.
We’re looking for passionate and empathetic hustlers to join us. This is not your typical sales or customer success position. Instead, you’ll be working with real families with real human problems. Your role is to empower underserved families to take the most transformative step of their life to access care.
In this role, you will:
- Own and drive the family growth function. Your role will revolve around calling prospective families in the designated market areas to inform them of the benefits of our program and to support leads through our qualification process with a can-do attitude. You’ll be in charge of managing our family pipeline, pushing execution to exceed growth goals, and refining our expansion processes.
- Uplift our families. You’ll guide families through the healthcare maze. You are their biggest cheerleader during the highest highs and lowest lows.
Our Value Prop to You
- Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At Abby Care, you can flex multiple realms of your interpersonal skillset and creativity.
- An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.
The Requirements
- Customer-facing experience. You have spent time on the phone with customers or potential customers.
- Account Management
- Customer Success Development
- Call Center Development
- Must be able to manage a high volume of calls -approximately 60 to 70 calls per day.
- US Healthcare industry experience is preferred.
- Excellent project management and process execution skills. You know how to handle complex and cross-functional initiatives, set goals, and optimize workflows.
- Experience using CRMs - Salesforce is a plus
- Deep empathy, endless tenacity, charisma, and patience.
- Proficiency in Spanish is a plus
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