Customer Success Executive

Freddie Mac; Santa Clara (CA); Remote; USD 120,000 - 180,000; Full time

Job summary

A leading organization in technology solutions seeks a senior leader for post-sales transformation initiatives. The role involves collaborating with C-level executives to align ServiceNow offerings with customer needs and ensure operational success. Candidates should have extensive experience in consulting, proven success in managing digital transformations, and strong communication skills. Opportunities for remote work with flexible arrangements and a competitive benefits package are offered.

Benefits

Competitive benefits package

Flexible work arrangements

Career advancement opportunities

Professional development opportunities

Qualifications

• Minimum of 12 years in a management consulting or leadership role.
• Strong background in governance and cross-functional team execution.
• Demonstrated success in building relationships with C-level leaders.

Responsibilities

• Lead post-sales transformation initiatives with ServiceNow's offerings.
• Collaborate with Account Executives for strategic alignment.
• Establish success metrics and milestones with customers.

Skills

Leadership

Digital Business Transformation

Strategic Planning

Communication

Relationship Building

Education

Master's Degree

Job description

Employer Industry: Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within a global leader in technology solutions
- Work remotely with flexible work arrangements
- Collaborate with C-level executives and drive impactful business transformations
- Competitive benefits package, including health, wellness, and professional development opportunities
- Be part of a culture that promotes innovation and continuous learning

What to Expect (Job Responsibilities):
- Lead post-sales transformation initiatives, ensuring alignment of ServiceNow's offerings with customer goals
- Collaborate with Account Executives to create integrated pre- and post-sales strategies
- Identify potential risks to customer success and develop strategies to mitigate them
- Guide the Customer Success team to meet operational KPIs, including adoption and customer satisfaction
- Establish success metrics and milestones with customers, refining plans as necessary

What is Required (Qualifications):
- Minimum of 12 years in a management consulting or leadership role at a top-tier consulting firm or similar
- Proven experience in leading large-scale digital business transformations and acting as a trusted advisor
- Strong background in governance, strategy, and execution across cross-functional teams
- Demonstrated success in building relationships with C-level business leaders at large enterprises
- Ability to thrive in rapidly changing environments and adapt strategies accordingly

How to Stand Out (Preferred Qualifications):
- Experience integrating AI into work processes or decision-making
- Master's degree preferred
- Proven track record in building and leading high-performing Customer Success or Consulting teams
- Strong experience in identifying complex business problems and aligning solutions with customer objectives
- Excellent communication and influencing skills across global organizations

#TechnologySolutions #CustomerSuccess #RemoteWork #Leadership #Innovation

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."