Customer Success Engineer - West

Tines; United States; Remote; USD 120,000 - 135,000; Full time

Job summary

Join a leading company as a Customer Success Engineer, where you'll play a key role in helping customers automate workflows using Tines' powerful platform. This remote position requires technical expertise and a passion for customer success. You will collaborate with various teams to enhance customer experiences and ensure effective onboarding and implementation of automation solutions. Target annual earnings range from $120K to $135K, reflecting the value placed on your contributions.

Qualifications

• 3+ years in a technical, client-facing role.
• Experience reading API documentation and connecting tools via APIs.

Responsibilities

• Design and develop automation stories in Tines connecting tools using APIs.
• Work closely with customers during onboarding and expansion.

Skills

Customer Support

Technical Consulting

API Documentation

Automation

Problem Solving

Education

Degree in Computer Science

Tools

Enterprise Security Tools

Job description

Join to apply for the Customer Success Engineer - West role at Tines.

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Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our orchestration, automation, and AI platform enable businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work.

Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, and other security-focused teams.

At Tines, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

This is a remote role that must be based in PST.

As a key member of our global Customer Success organization, the Customer Success Engineer acts as a technical leader at Tines and helps customers understand the value of workflow automation across their organization. Your role will involve working alongside customers as they onboard and expand their use cases of Tines, partnering with our Customer Success Managers to ensure success criteria are met, and helping build and enable new use cases.

Our CSEs work closely with teams across our organization (Product, Design, Engineering, Sales, and Marketing) to ensure we are building the correct roadmap to support our customers' needs. A successful candidate will be passionate about helping customers automate repetitive tasks without writing code.

What You Will Be Doing

• Design and develop automation stories in Tines connecting tools using APIs.
• Work closely with customers during onboarding, growth, and expansion of their platform usage.
• Educate customers on how to get started, refine, and expand their automation use cases.
• Partner with a Customer Success Manager to review customer health and develop success plans.
• Communicate customer needs across the organization to inform product roadmap.
• Position Tines effectively against other platforms, addressing common technical challenges.
• Identify issues with documentation and enablement resources used by customers.
• Support Professional Services to promote rapid adoption.
• Support multiple teams across the organization as needed.
• Contribute to shaping processes and support systems as part of our startup environment.

What You Bring With You

• 3+ years in a technical, client-facing role (e.g., Consulting, Sales Engineering, Solutions Engineering, Customer Success Engineering).
• Proven experience supporting customers technically and aiding onboarding/implementation.
• A passion for mastering software solutions like Tines.
• Curiosity about new technologies from both Tines and customer perspectives.
• Experience reading API documentation and connecting tools via APIs.
• A degree in computer science or experience with programming/scripting languages.
• Experience with enterprise security tools is a bonus, but not required.
• Passion for supporting customers and automating workflows.
• Comfort in a fast-paced environment.

Target Annual Earnings (salary + commission): $120K-135K

Applicants must be authorized to work in the U.S. and we are unable to sponsor visas at this time.

At Tines, we value innovation and growth. We encourage diverse experiences and perspectives, and we look forward to your application.

We are an equal opportunity employer, committed to a diverse and inclusive workplace.