Customer Success Engineer — Onboarding & Growth Leader

Jobtailor; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor seeks a Customer Success Engineer to guide clients from onboarding to ongoing value realization on the SynaptiQ platform. You will manage multiple mature accounts, monitor KPIs, and drive customer outcomes with a proactive, data-driven mindset.

You will train users, develop guides, and foster advocacy while collaborating across internal teams to improve products and services for energy-focused customers in a fast-growing SaaS environment.

Qualifications

• Minimum 2 years in a customer-facing role in a SaaS environment.
• Bachelor's degree in a technical field or equivalent practical experience.
• Experience with SaaS platforms and customer success processes.
• Strong analytical skills with KPI focus.
• Excellent communication and relationship-building abilities.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Manage 5 to 15 mature customer accounts, monitoring KPIs and value from SynaptiQ.
• Maintain long-term relationships and align services with client goals.
• Identify upsell/cross-sell opportunities to deepen engagement.
• Define and report success metrics like CSAT, retention, and revenue expansion.
• Onboard 1 to 3 new clients and ensure seamless integration.
• Conduct training sessions and develop client guides.
• Collaborate with CS, Presales, Support, and Development; feed insights back to improve the platform.

Skills

Project Management

Account Management

Customer Success

Analytical Skills

SaaS Familiarity

Education

Bachelor's degree in a technical field

Tools

Salesforce

HubSpot

Gainsight

SynaptiQ Platform

Job description

Jobtailor seeks a Customer Success Engineer to guide clients from onboarding to ongoing value realization on the SynaptiQ platform. You will manage multiple mature accounts, monitor KPIs, and drive customer outcomes with a proactive, data-driven mindset.

You will train users, develop guides, and foster advocacy while collaborating across internal teams to improve products and services for energy-focused customers in a fast-growing SaaS environment.