Customer Success Engineer (Identity)

Allthenticate; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Equity grant

401k with company matching

Job summary

Allthenticate, Inc. is seeking a Customer Success specialist focused on Identity & Access Management for Windows environments. You will guide customers through deploying passwordless authentication, advise IT teams, and drive adoption of Entra ID, SAML, and OIDC integrations.

You will own the technical customer voice, run Zoom onboarding sessions, and contribute to docs and knowledge bases to improve future rollouts.

Qualifications

• Several years supporting Windows enterprise environments in IT, MSP, or customer-facing roles.
• Deep understanding of Windows identity and access management: Active Directory, Entra ID, Kerberos.
• Hands-on experience setting up and troubleshooting SAML single sign-on.
• Experience using Claude or AI agents in daily work; good judgment on trust.
• Clear, friendly writing and calm Zoom leadership when customers are frustrated.
• Habit of documenting fixes to avoid repeat work.

Responsibilities

• Own customer conversations in email and Slack with fast, clear answers.
• Run Zoom onboarding and troubleshooting sessions with customer IT teams.
• Guide deployment of Allthenticate desktop app, Windows credential provider, and mobile app.
• Configure and debug SAML and OIDC SSO with Entra ID and Okta.
• Diagnose Windows sign-in issues across AD, Entra ID, Kerberos, and certificate logon.
• Assist customers in deploying via Intune, Jamf, and other MDM tools; write KB/runbooks.

Skills

Windows enterprise support

Active Directory

SAML SSO

OIDC

Customer communications

Documentation

Tools

Intune

Jamf

Entra ID

Okta

PowerShell

Job description

Customer Success, Identity & Access Management, Windows

Allthenticate is changing the way security feels and functions, prioritizing usability to create the most enjoyable experience for our users. Imagine a security product that's not just necessary but a delight to use. That's what we live for.

We're looking for more brilliant people to join our world-class team. Let us know why you are the teammate that we've all be dreaming about working with.

What You’ll Do

You'll be the person our customers know by name. Once a company signs on, you make sure Allthenticate becomes part of how they work. You'll answer their questions over email and Slack, jump on Zoom when something needs a closer look, and walk their IT teams through rolling out passwordless authentication across their computers, doors, and apps. Most of our customers run Windows, so you'll spend a lot of time in Active Directory, Entra ID, and SAML. Everything you learn goes back into better docs and a better product.

Responsibilities

You'll be the technical voice of Allthenticate for our customers. Expect to be doing a subset of the following:

Owning customer conversations in email and shared Slack channels, with fast and clear answers

Running Zoom onboarding and troubleshooting sessions with customer IT teams

Walking customers through deploying the Allthenticate desktop app, Windows credential provider, and phone app across their fleet

Configuring and debugging SAML and OIDC single sign-on between Allthenticate and identity providers like Entra ID and Okta

Diagnosing Windows sign-in issues across Active Directory, Entra ID, Kerberos, and certificate-based logon

Helping customers push our software out through Intune, Jamf, and other MDM tools

Writing the knowledge base articles and runbooks that make the next customer's rollout easier

Bringing customer pain back to engineering as reproducible bug reports and feature requests

What We’re Looking For

Several years supporting Windows enterprise environments, whether in IT, at an MSP, or in a customer-facing support role

A deep understanding of Windows identity and access management: Active Directory, Entra ID, Group Policy, Kerberos, and what actually happens during a Windows sign-in

Hands-on experience setting up and troubleshooting SAML single sign-on

Hands-on experience using Claude or other AI agents in your daily work, and good judgment about when to trust them

Clear, friendly writing, and the calm to lead a Zoom call when a customer is frustrated

A habit of documenting what you fix so nobody has to solve it twice

Ideal Superpowers

Deploying software with Intune, Jamf, or another MDM

Managing macOS alongside Windows

Certificate-based logon, PKI, smart cards, or FIDO2 and passkeys

PowerShell scripting

Experience at an identity or security vendor

A homelab you can’t stop talking about

100% employer covered health, dental and vision insurance

Equity grant

401k with company matching

Opportunity to be a major contributor to world-changing technology

Work with a fun, inclusive, and accomplished team

Vibrant company culture with regular team activities (e.g., team dinners, pickleball, volleyball, escape rooms, and paintball)

What We Offer

If you strive to be the best in the world in your craft then this is the right place for you! You can expect a job that is challenging, fun, and team oriented. While working at Allthenticate, you can expect to always be doing hard things. We are trying to crack one of the hardest problems in Computer Science (secure, usable key management), and nothing about that is easy. We'll be spending a lot of time together and we want to make sure that every minute of that is as pleasurable as possible. We have regular social outings to make sure we get to know each on a personal level and we are very flexible with hours to do our best to maximize happiness. We are taking on some of the hardest problems on earth -- it's going to take more than a few smart people -- it takes an elite team.

Opportunity to be a major contributor to world-changing technology

Work with a fun, inclusive, and accomplished team

A culture that values happiness, with flexible hours and regular social outings.

Vibrant company culture with regular team activities (e.g., team dinners, soccer, volleyball, escape rooms, and paintball) and a love of hype [buttons]

Our Culture

User Experience First: We're dedicated to improving lives with our products.

Outcome-Oriented: We're a results-driven team with a strong performance culture.

Innovative: We're breaking the mold, not conforming to it.

Team-Oriented: Collaboration is key; no one works in isolation.

Research-Focused: Our company is rooted in rigorous research and continuous learning.

Allthenticate is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status