Customer Success Engineer, Battle Road

Onebrief; Leavenworth (KS); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Onebrief is seeking a Customer Success Engineer at Battle Road by Onebrief to deploy AtomEngine in live military training environments, including classified and air-gapped systems, where you’ll configure, extend, troubleshoot, and improve the platform with customers.

You will embed onsite at Fort Leavenworth, KS to understand operational needs, translate friction into actionable feedback, and work with engineering on APIs, tooling, and simulations to ensure successful exercises and scalable

Qualifications

• 3+ years in software engineering or customer-facing engineering roles.
• Production-quality software in languages C++, C#, Python, GDScript.
• Experience troubleshooting distributed systems, networking, or integrations.
• Able to work independently in fast-paced, ambiguous environments.
• Active Secret or Top Secret clearance and prior military experience.

Responsibilities

• Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems, by extending entities, features, behaviors, sensors, and scenarios.
• Embed onsite with customers at Fort Leavenworth, KS to understand operational needs and provide feedback to prioritize engineering work.
• Integrate AtomEngine with partner systems by configuring APIs, networking, and infrastructure dependencies while troubleshooting issues in real time.
• Contribute to the backlog with the Software Engineering team using Godot, C++, C#, and Python.
• Explain technical concepts clearly to military stakeholders and internal teams during deployments and exercises.
• Improve documentation, deployment processes, and repeatability for scalable deployments.
• Travel occasionally to support customer engagements.

Skills

C++

C#

Python

GDScript

Communication skills

Tools

Godot

APIs

Job description

Consequential Work. Dedicated People.

About Onebrief

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.

Today, many critical planning workflows still rely on fragmented systems, static documents, and disconnected tools that make collaboration and decision-making unnecessarily difficult. Onebrief brings modern software, AI, and real-time collaboration into those environments, helping teams operate with greater clarity, coordination, and adaptability in situations where decisions carry real-world consequences.

We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.

Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.

Why This Role Exists

As a Customer Success Engineer at Battle Road by Onebrief, you operate at the intersection of engineering and mission execution.

You'll deploy AtomEngine into real-world military training environments, including Secret and air-gapped systems, where you'll configure, extend, troubleshoot, and improve the platform while working directly with customers. You may be supporting live exercises, adapting simulations, or ensuring the software performs under pressure.

You are the last mile between Battle Road's simulation technology and the warfighter.

What You'll Do

• Deploy, configure, and support AtomEngine in live military training environments, including classified and air-gapped systems, by extending entities, features, behaviors, sensors, and operational scenarios through AtomEngine tooling and scripting to reflect real-world requirements.

• Embed onsite with customers at Fort Leavenworth, Kansas to understand operational needs, iterate alongside users, ensure successful deployments, and translate real-world friction into actionable Product and Engineering feedback by providing military context and operational priorities that enable engineering teams to prioritize effectively.

• Integrate AtomEngine with partner systems by configuring and troubleshooting APIs, networking, infrastructure dependencies, and system connectivity, while resolving technical issues in real time during high-visibility exercises—including in front of large audiences—and implementing technical fixes to ensure the software functions optimally for upcoming customer exercises.

• When not supporting active exercises, proactively identify and implement improvements from the enhancement backlog, contributing directly to the engineering backlog alongside the Software Engineering team using technologies such as Godot, C++, C#, and Python.

• Communicate technical concepts clearly to military stakeholders, partners, and internal teams by explaining complex capabilities, engaging constructively with key stakeholders, and responding to challenging questions with clarity and professionalism.

• Improve documentation, deployment processes, and operational repeatability to enable scalable deployments and long-term customer success.

• Travel occasionally to support customer engagements and operational exercises.

Minimum Qualifications

• 3+ years of experience in software engineering, solutions engineering, technical consulting, or another customer-facing engineering role involving hands-on development.

• Demonstrated experience writing and maintaining production-quality software, with proficiency in one or more programming languages such as C++, C#, Python, GDScript, or similar.

• Experience troubleshooting software systems, integrations, networking, or distributed applications, with strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences.

• Comfortable working independently in fast-paced, ambiguous environments while collaborating closely with customers and engineering teams.

• Prior military experience and Active Secret or Top Secret security clearance.

• Willingness and ability to work onsite at Fort Leavenworth daily and travel to other sites approximately 20% of the time.

Preferred Qualifications

• Experience presenting or teaching technical concepts to large groups.

• Experience in modeling, simulation, game engines, or defense-related systems.

Indicators of Success

This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months.

A successful Customer Success Engineer will:

• Be a technical expert on Onebrief and Atom Engine Technologies, demonstrating initiative and the ability to work independently.

• Have developed deep relationships with Customers

• Explain technical concepts clearly to military stakeholders, partners, and internal teams when supporting deployments, troubleshooting, and exercise execution.