Customer Success Engineer

Pave; New York (NY); Hybrid; USD 86,000 - 142,000; Full time

Benefits offered by this job

Equity

Medical, dental, vision coverage

Unlimited PTO

Flexible PTO

Work from anywhere up to a month

Lunch and dinner stipends

Education stipend

Parental leave

Commuter stipend

Job summary

Pave is seeking a hands-on Implementation Manager to drive successful implementations of our real-time compensation platform. You will partner with HR and Finance leaders to transform compensation strategies, ensure strong adoption, and deliver meaningful business outcomes.

You will own end-to-end project plans, manage risks, and maintain clear stakeholder communication to deliver solutions on time. Join a fast-paced startup and help customers unlock scalable pay insights.

Qualifications

• 2+ years in a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• Strong knowledge of JSON, HTML, SQL and API integrations.
• Meticulous project manager who plans, executes and ensures nothing falls through.
• Creative problem solver who finds solutions that address customer needs beyond the obvious.
• Care about customer outcomes and adoption of Pave's platform.
• Able to work with diverse stakeholders including project managers, Heads of People, and Finance.
• Comfortable working autonomously with strong prioritization and ability to handle high-leverage work.
• Willing to wear many hats in a fast-paced startup.
• Enjoy collaborating with customers over video or email.
• Three main pillars: project management, customer-facing polish and technical acumen.

Responsibilities

• Drive successful implementation projects for Pave's compensation software, partnering with HR and Finance to transform compensation strategies.
• Own end-to-end project management of customer implementations, creating detailed project plans, identifying risks, and maintaining clear communication across stakeholders to deliver on time.
• Become a trusted compensation expert and strategic advisor to customers leveraging Pave's platform for complex compensation challenges and scalable processes.
• Collaborate across Product, Engineering, and Customer Success to surface customer needs and contribute to product evolution.
• Build strong relationships with customers through clear communication and proactive problem-solving.
• Execute on technical needs of the customer with integrations, data migration and configurations.

Skills

Project management

Customer-facing

Technical acumen

JSON

HTML

SQL

API integrations

Job description

At Pave, we're building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning. Our platform is perfecting the art and science of pay to give 9,000+ companies unparalleled confidence in every compensation decision.

Top tier companies like OpenAI, McDonald’s, Instacart, Atlassian, affirm,Ericsson,Synopsys,Stripe,Databricks,andWaymo use Pave, transforming every pay decision into a competitive advantage. $190+ billion in total compensation spend is managed in our workflows, and 80% ofForbes AI 50 use Pave to benchmark compensation.

The future of pay is real-time & predictive, and we’re making it happen right now. We’ve raised $175M in funding from leading investors like Andreessen Horowitz (a16z), Index Ventures, Y Combinator, Insight Partners, Atomico, Venture Partners, and Craft Ventures.

Who We Are

What You’ll Do

• Drive successful implementation projects for Pave's compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies while ensuring strong adoption and meaningful business outcomes.
• Own end-to-endproject management of customer implementations, creating detailed project plans, identifying risks early, and maintaining clear communication across multiple stakeholders to deliver solutions on time.
• Become a trusted compensation expert and strategic advisor to customers, helping them leverage Pave's platform to solve complex compensation challenges and establish scalable processes for their organizations.
• Collaborate across Product, Engineering, and Customer Success teams to surface customer needs, identify opportunities for platform improvements, and contribute to Pave's product evolution while wearing multiple hats in a fast-paced startup environment.
• Build strong relationships with customers through clear communication, creative problem-solving, and a deep understanding of their unique business needs and compensation goals.
• Execute on the technical needs of the customer with integrations, data migration and configurations.

What You’ll Bring

• You have 2+ years of experience as a customer-facing CSE, Technical Account Manager or Implementation Manager at a B2B SaaS company.
• You have deep experience and knowledge of JSON, HTML, SQL, and you have worked with API integrations.
• You are a meticulous project manager; you make a plan, you execute against it and nothing falls through the cracks.
• You’re a creative problem solver; you search for solutions that solve our customers needs that may not be immediately obvious.
• You care about the customer outcomes; you ensure that they can achieve their goals using Pave and maintain healthy adoption and usage.
• You are able to deal with a variety of stakeholders ranging from timeline-driven project managers, mission-driven Heads of People, and metrics-driven Finance folks.
• You’re comfortable working autonomously, have a strong sense of prioritization and can instinctively spot high-leverage & “blocking” work.
• You push to understand the “why” behind customer asks and can find the solution that won’t just help solve a problem one time but will help circumvent future problems.
• You’re hungry to join a start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities.
• You love working with customers over video call/email and customers love working with you.
• You have three main skills that are the pillars to being successful in this role with proven success: project management, customer-facing polish and technical acumen.

Compensation, It's What We Do.

At Pave, we believe compensation should be as thoughtful as the people we hire. Your total rewards package includes meaningful equity, best-in-class medical, dental, and vision coverage, unlimited PTO, and region-specific benefits designed around your life — not just your role. Your level and compensation are determined by your experience and how you show up throughout the interview process. We're always happy to walk you through how we think about leveling — just ask.

Targeted cash compensation for this role:

• P2: $86,000 - $107,000 + Equity
• P3: $113,000 - $142,000 + Equity

Benefits @ Pave

At Pave, growth isn't a perk — it's the point. As you develop, your role expands, your responsibilities deepen, and your compensation reflects the impact you're making.

What we offer

• Your Health, Fully Covered: Comprehensive medical, dental, and vision coverage for you and your family, with a range of options designed to meet you where you are.
• Time That's Actually Yours: Flexible PTO and the freedom to work from anywhere in the world for up to a month — because life doesn't pause, and neither should you.
• Fuel for the Work: Lunch and dinner stipends plus fully stocked kitchens, so you can stay energized without thinking twice about it.
• Room to Keep Growing: A quarterly education stipend to invest in the skills and knowledge that matter most to you.
• Support When It Matters Most: Robust parental leave so you can be fully present for the moments that count.
• Getting Here, Made Easier: A commuter stipend to support the in-person collaboration that makes great work happen.

Life @ Pave

Founded in 2019 with a clear purpose and a team that has never wavered from it, Pave has grown into a global force in compensation management — giving thousands of companies the tools to take control, build confidence, and earn credibility in every pay decision they make. And we're just getting started. Headquartered in San Francisco's Financial District, with regional hubs in New York City's Flatiron District, Salt Lake City, Kraków (Poland), and the United Kingdom — wherever you're based, you'll find the same thing: people who genuinely care about the work, each other, and the customers that rely on Pave.

We run a hybrid culture that brings teams together in person 3 to 4 days a week — and every Friday, the whole company gathers for our Team Sync: breakfast, new hire welcomes, product updates, fireside chats, and yes, the occasional Kahoot. It's one of the things people notice when they join us — that we truly enjoy spending time together.

Our culture is shaped by five values we live every day:

• Be Intellectually Honest — Truth over comfort. We face reality clearly and speak directly, even when it's hard.
• Play to Win — We're not here to participate. We're here to be the #1 compensation platform in the world, and we act like it.
• Uphold the Pave Platinum Standard — We hold ourselves to the highest bar — for our customers, our data, and each other.
• One Team — We win and lose together. Titles don't drive decisions here — shared goals do.
• Hug of Jawn — Hard to define, impossible to miss. Ask your recruiter.

Our Vision:

Unlock a labor market built on trust.

Our Mission:

Build confidence in every compensation decision.

We build software that transforms how companies pay their people — and we believe the team behind that software deserves the same thoughtfulness. If you're ready to help shape the future of compensation alongside people who are smart, humble, and genuinely motivated by the problem we're solving, we'd love to meet you.

Still deliberating? We're always excited to meet people who are eager to contribute.