Customer Success Engineer

Evolution Well Services; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Evolution Well Services in The Woodlands, TX, is seeking a Customer Success Engineer to lead regional account strategy and growth initiatives. You will leverage technical expertise and commercial insight to strengthen partnerships and drive expansion across multiple fleets and clients.

You will engage with key stakeholders, guide scope changes, and collaborate across operations, engineering, and business development to keep Evolution as the preferred partner in the marketplace.

Qualifications

• Bachelor of Science in Engineering or equivalent technical field.
• 4+ years of hydraulic fracturing experience.
• Prior business development or leadership training.

Responsibilities

• Own regional account strategy, driving retention and expansion across fleets/clients.
• Lead scope change evaluations and commercial feasibility assessments.
• Collaborate with BD and internal teams on pricing, economics and strategic planning.
• Identify and develop new opportunities within existing accounts and regional markets.
• Maintain relationships with decision-makers and influence strategic direction.
• Provide mentorship to CSE 1s on account management best practices.
• Share regional market insights and competitor intelligence to inform Evolution’s positioning.
• Support execution of RFPs and commercial negotiations for extensions and new projects.

Skills

Interpersonal communication

Microsoft Office

Team collaboration

Self-motivation

Attention to detail

Verbal and written communication

Leadership guidance

Education

B.S. in Engineering or equivalent

Equivalent technical background

Tools

Microsoft Teams

CRM / digital tools

Job description

Location: The Woodlands, TX, Office: EVO & Client

Positions Supervised: N/A

Amount of Travel Required: 25% - 75%

Work Schedule: Monday - Friday, 8 a.m.- 5 p.m.

Positions Supervised: N/A

POSITION SUMMARY:

As a Customer Success Engineer, you will lead regional account strategy and growth initiatives, leveraging technical expertise and commercial insight to strengthen partnerships and drive expansion. This role requires proactive engagement with key stakeholders, guiding scope changes, and collaborating across operations, engineering, and business development to ensure Evolution remains the preferred partner in the marketplace.

ESSENTIAL FUNCTIONS:

(The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word "may.")

• Own regional account strategy, driving retention and expansion across multiple fleets/ clients.
• Lead scope change evaluations and commercial feasibility assessments.
• Collaborate with BD and internal teams on pricing, economics, and strategic planning.
• Identify and develop new opportunities within existing accounts and regional markets.
• Maintain strong relationships with decision-makers and influence strategic direction.
• Provide mentorship and guidance to CSE 1s on account management best practices.
• Share regional market insights and competitor intelligence to inform Evolution’s positioning.
• Support execution of RFPs and commercial negotiations for extensions and new projects.
• Perform other duties as assigned to assist with successful operations and business continuity.

POSITION REQUIREMENTS

• Must be legally authorized to work in the United States without the need for sponsorship.
• Must be at least 18 years of age or older.
• Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
• Daily predictable attendance.
• Valid U.S. Driver’s License required. Most employment is contingent upon meeting company driving standards, including 3-year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.

EDUCATION/EXPERIENCE LEVEL

• Bachelor of Science in Engineering, or equivalent technical field. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree.
• 4+ years of hydraulic fracturing experience, preferably with electric and/or turbine activities.
• Prior business development experience, in-house experience, and/or leadership training.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES

• Strong interpersonal communication, desire to build and maintain relationships.
• Proficient use of Microsoft Office, digital tools, apps, and other advanced software.
• Desire and ability to innovate, both internally and in our partnerships.
• Lead collaboratively with influence to accomplish key initiatives.
• Self-motivated and ability to work independently.
• Ability to effectively multitask and pay attention to detail.
• Strong verbal and written communication skills.
• Effective competency of and communication via Teams.
• Ownership of the communication between EVO and respective partner(s).

QUALIFICATIONS FOR ADVANCEMENT

• Demonstrated exceptional interdepartmental problem-solving and communication.
• Proven ability to create, develop, and lead relationships between EVO and its partners.
• Lead successful initiatives that lead to Consistent, Best-in-Class Organizational & Operational Excellence (CBOE).
• Demonstrate the consistent ability to collaborate and influence internally/externally to elevate EVO’s reputation as an electric frac service provider to best-in-class.
• Proven leader in projects associated with client partner(s).

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The role will require flexibility with travel and a hybrid work setting consisting of:

EVO Office: Work at one of EVO offices (Houston, Midland, Pittsburgh, etc.)

Client Office: Work at one of EVO client/partner offices (San Antonio, Dallas, Pittsburgh, Houston, etc.)

EVO Jobsite: Work on-site as required; ensure all pre-requisites in place (including safety requirements)

The Customer Success Engineer is required to walk, sit, climb, bend, reach and squat/kneel. The Customer Success Engineer works primarily indoors and will be sitting for prolonged periods at a desk, while typing on a computer, whether in home office, corporate office, client office, or EVO jobsite. Must be able to access and navigate each department at the organization’s facilities. When required to go to a wellsite, their work environment may include exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather, including typical and atypical outdoor elements and extreme cold and hot weather temperatures. Given these conditions, if visiting a pad, they may be required to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel toe boots, safety glasses, ear protection and impact gloves) and must strictly adhere to all safety policies. The Customer Success Engineer must be able to lift 25 lbs. independently.

Work hours may includeearly morning, late evenings, and weekends, depending on business necessity.

AAP /EEO STATEMENT

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these nondiscriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.