Customer Success Engineer

Leybold GmbH; Export (PA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Individual learning opportunities

Competitive compensation package

High workplace safety standards

Job summary

A leading engineering company based in Pennsylvania is looking for a Customer Success Engineer to provide tier-one troubleshooting support and prepare customer quotes in SAP and C4C. The role requires excellent communication skills and a technical background, with opportunities for individual learning and growth. Candidates should be adaptable, detail-oriented, and proactive. This position offers a hybrid work model, balancing remote work with on-site presence after training.

Qualifications

• Entry-level position with 0-2 years of experience preferred.
• B.S. degree in Engineering, marketing, or business with technical aptitude required.
• Experience with SAP/CRM is a plus.

Responsibilities

• Provide tier-one troubleshooting support for Leybold products.
• Prepare customer quotations in SAP C4C for various customers.
• Assist account managers and ensure compliance with export regulations.

Skills

Excellent oral & written communication skills

Strong critical thinking skills

Attention to detail

Problem-solving abilities

Flexibility and adaptability

Self-starter with strong work ethic

Fluent in Spanish

Education

B.S. degree in Engineering or other technical field

Entry Level, 0-2 years of technical experience

Valid driver’s license

Tools

SAP

CRM

MS Office Products

Job description

Job Overview

The Customer Success Engineer provides tier-one troubleshooting support for Leybold products with all forms of communication and preparing customer quotes in SAP and C4C for various customers. Will also assist with new product and service options, support account managers, and ensure compliance with U.S. Commerce export regulations.

Responsibilities

• Aid customers with tier-one troubleshooting support on Leybold products via phone and in response to email and web form requests for technical support.
• Respond to requests from customers via webchat, email via Hubspot ticketing system and direct requests.
• Discuss available new product and service options for customer needs when troubleshooting is exhausted, including quoting those options for non-end user customers and passing end-user customers to virtual/ outside sales group for further assistance.
• Prepare customer quotations in our SAP C4C system for standard and custom products or post-sale services for direct requests from resellers, house accounts, OEM customers, and end-user customers with requests for new products over $20K.
• Provide support to the Territory Account Manager for quotations when they are traveling.
• Provide support to Reps who do not have system access for customer quotations, sending new customer forms, lead time requests, and contact maintenance.
• Identify when and which customer details need to be passed to Sales Management, Product Support, Service, Virtual Sales, Account Managers/ Reps, and Order Management to ensure positive customer experience.
• Obtain End-use customer information to comply with U.S. Commerce export regulations.
• Other duties as assigned

Qualifications

• B.S. degree in Engineering, other technical degree, marketing or business with technical aptitude
• Entry Level, 0-2 years of technical experience preferred
• SAP/ CRM experience is a plus
• Excellent oral & written communication skills
• Working knowledge of MS Office Products
• Strong critical thinking skills
• Great attention to detail and problem-solving abilities
• Phenomenal teammate who is flexible and adaptable
• A self-starter with strong work ethic
• Fluent in Spanish is a plus
• Valid driver’s license

Benefits

• We believe there is always a better way. Open for change and feedback is what defines our culture.
• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.
• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
• We offer a competitive compensationpackage.

LEYBOLD USA INC is an Equal Opportunity Employer – M/F/Disabled/Veterans

Job location

This position provides a hybrid working model, enabling you to divide your time between remote work and on-site presence at Leybold USA Inc. in Export, Pennsylvania, United States following your training.

About Leybold

About Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.

Pioneering products. Passionately applied.