Customer Success Enablement Manager

DISCO; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Start-up culture

Open PTO

Growth opportunities

Medical, dental, and vision

401(k)

Job summary

DISCO is seeking an Enablement Manager to drive the success of our Customer Success teams and bridge communication between sales and other customer-facing units. You will analyze the current environment, develop, deliver and implement training programs, resources, and tools to empower our teams to achieve their goals and deliver exceptional customer experiences.

This role partners with Customer Success and Sales leadership to create business plans, lead strategic initiatives, and manage

Qualifications

• 8+ years proven experience in Customer Success / sales enablement in a high-growth SaaS company.
• Strong project management and stakeholder management skills.
• Excellent written and verbal communications and presentation skills.

Responsibilities

• Drive enablement programs and tools to empower Customer Success and Sales teams.
• Lead onboarding of new hires with training materials.
• Partner with executives to develop business plans and strategic initiatives.
• Develop communication strategies for enablement transformations.

Job description

• The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams
• They are responsible for analyzing the current environment, developing, delivering and implementing training programs, resources, and tools that empower our teams to achieve their goals and deliver exceptional customer experiences
• Business Planning: Partners with Customer Success / Sales leadership and cross-functional teams to develop business plans
• Strategic Initiatives: Represents Customer Success / Sales in strategic initiatives and projects, managing larger projects effectively from identification, to development to implementation
• Business Process Improvement (BPI): Identifies and leads opportunities for workflow enhancements, simplification, and efficiencies that foster strong cross-functional collaboration (Sales, Marketing, Product, IT, etc.), resulting in profitable revenue growth and enhanced customer satisfaction
• Data Analysis: Analyzes data and metrics to develop enablement strategies and Customer Success playbooks
• Tailored Enablement: Ensures enablement initiatives are closely tailored to the specific needs and goals of the Customer Success / Sales team. Contributes to the ongoing growth and improvement of the organization
• Onboarding: Oversees the onboarding process for new hires, ensuring they are equipped with the knowledge and tools necessary to succeed, including developing materials to foster that growth and delivering training as required
• Change Management: Leads change management initiatives to facilitate the successful adoption of new enablement programs, processes, and technologies and continuously measures and adjust said initiatives
• Communication Strategies: Develops and implements communication strategies to articulate the benefits and rationale behind enablement transformations for adult learners across the affected business units
• New Product Introduction: Supports new product introductions to ensure successful integration (knowledge/process) of new offerings across Customer Success & Sales organization
• Trusted Advisor: Serves as a trusted advisor, building and maintaining strong relationships with sales and customer-facing teams

Benefits

• Start-up culture
• Open PTO
• Growth opportunities
• Medical, dental, and vision, 401(k)

Strong understanding of and experience implementing customer success /sales processes, methodologies and best practices, with the ability to translate these into effective enablement strategiesExcellent project management skills, with the ability to prioritize and manage multiple initiatives simultaneouslyDemonstrated ability to identify, design and deliver effective customer success/sales training programs8+ years proven experience in Customer Success/ sales enablement, training, sales operations or a similar role supporting sales in a high-growth SaaS company, ideally in legal technologyDemonstrated success working cross-functionally, with excellent stakeholder management skills and the ability to build strong relationships across departmentsStrong understanding of customer success/sales processes, methodologies and best practicesStrong Salesforce, MEDDPICC and PlanHat experienceAbility to analyze data and derive actionable insightsExcellent written and verbal communications, and presentation skillsStrong organizational and project management skills