Customer Success Director

Wishpond Technologies Ltd.; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

A digital marketing solutions provider is seeking a Customer Success Director to join their team remotely. The ideal candidate will have 5-7 years of experience in SaaS marketing, strong leadership skills, and in-depth knowledge of marketing strategies. This role involves aligning customer success goals with business objectives and overseeing support operations to maximize renewals.

Qualifications

• 5-7 years of experience in a SaaS marketing operation or marketing agency.
• Strong recruitment, training, and leadership skills.
• Experience in managing global teams and complex projects.

Responsibilities

• Align customer success goals with company strategy and business objectives.
• Design and execute strategies to enhance user adoption, engagement, and retention.
• Oversee support operations and manage key accounts.

Skills

Customer success strategy alignment

User adoption enhancement

Leadership skills

Marketing strategies knowledge

Education

Degree or diploma in relevant field

Job description

A company is looking for a Customer Success Director to join their team remotely.

Key Responsibilities

• Align customer success goals with company strategy and business objectives
• Design and execute strategies to enhance user adoption, engagement, and retention
• Oversee support operations and manage key accounts to strengthen relationships and maximize renewals

Required Qualifications

• 5-7 years of experience in a SaaS marketing operation or marketing agency
• A degree or diploma relevant to the organization is considered an asset
• Strong recruitment, training, and leadership skills
• In-depth knowledge of marketing strategies and best practices
• Experience in managing global teams and complex projects