Customer Success Director

Scout Global; New York (NY); On-site; USD 180,000 - 200,000; Full time

Job summary

Scout Global is seeking a Director of Customer Success to engage deeply with enterprise clients in technical environments. The successful candidate will manage onboarding and customer journeys, ensuring integration of advanced technologies including Generative AI. This role demands a strategic yet hands-on approach, requiring significant expertise in customer success and technical deployment.

Qualifications

• 8+ years in Customer Success or similar roles at B2B SaaS companies.
• Experience with complex technical deployments for enterprise customers.
• Fluent in APIs and cloud environments (AWS, Azure, GCP).

Responsibilities

• Own onboarding and integration, manage technical rollouts and complex system integrations.
• Act as central technical contact for top-tier customers, troubleshooting and designing solutions.
• Drive adoption of AI products and ensure customers extract real business value.

Skills

Customer Success

Technical Account Management

Solutions Architecture

APIs

Cloud Environments

Data Integrations

Cyber Security

AI/ML Product Adoption

Education

Technical degree in Computer Science, Engineering, or related field

Job description

This range is provided by Scout Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$180,000.00/yr - $200,000.00/yr

Director of Customer Success (Technical)

New York, Boston, DC or Philadelphia

We’re looking for a high-impact Director of Customer Success who thrives in deeply technical environments and knows how to build strong relationships with large enterprise clients—not by managing from a distance, but by diving in and solving real problems, fast.

This role isn’t about scaling a team or writing slide decks. It’s about owning the customer journey end to end: from onboarding and integration to ongoing adoption of our most advanced tech—including cutting-edge Generative AI. You’ll be hands-on with some of the most critical customers in our portfolio, acting as their go-to partner for getting things done.

What You’ll Be Doing:

Technical Enablement & Solutioning

• Take full ownership of onboarding: manage technical rollouts, complex system integrations, and cloud/API configurations alongside customer engineering and IT teams.
• Ensure value is realized: drive adoption and optimization of advanced platform capabilities, remove friction, and uncover new use cases.
• Champion our AI products: help clients navigate new Generative AI workflows and extract real business impact—not just demos.

Strategic Relationship Ownership

• Be the central technical point of contact for top-tier customers.
• Build trust through direct engagement—not account plans.
• Translate customer challenges into smart, scalable solutions—and feed those insights directly to our product and engineering teams.
• Spend most of your time working directly with clients.
• Troubleshoot technical issues, design architecture solutions, and fine-tune configurations.
• Develop expertise across our platform stack—data pipelines, cloud infrastructure, APIs, and security layers.

What We’re Looking For:

• 8+ years in Customer Success, Technical Account Management, Solutions Architecture, or similar roles at B2B SaaS companies.
• You’ve led complex technical deployments with enterprise customers.
• You’re fluent in APIs, cloud environments (AWS, Azure, GCP), data integrations, and can confidently troubleshoot live with engineers.
• You’re a doer who leads by example—comfortable being both strategic and tactical.
• You excel at translating technical complexity into clear, actionable guidance for varied audiences.
• You don’t wait to be told what’s broken—you figure it out and fix it.
• Background in Cyber Security
• Experience guiding clients through AI/ML or GenAI product adoption.
• Technical degree in Computer Science, Engineering, or a related field.

*Follow Scout Global for more roles like this*

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Information Technology, and Project Management

• Industries

  Computer and Network Security, Software Development, and Internet Marketplace Platforms

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