Customer Success Cordinator – Commercial Roofing Contractor

Weatherlock Roof Systems; Jacksonville (FL); Remote; USD 45,000 - 58,000; Full time

Job summary

Weatherlock Roof Systems is seeking a Customer Success Coordinator to join our growth-focused Northeast Florida team. This is a highly customer-facing remote role requiring excellent phone communication and comfort with technology.

You’ll coordinate technicians and schedules, track open work, provide updates, and ensure every commitment is followed through from start to finish using AI, CRM platforms, and cloud-based workflows.

Qualifications

• Excellent on the phone and comfortable communicating with customers.
• Great at building long-term customer relationships.
• Highly tech-savvy and quick to learn new software.
• Comfortable incorporating AI into everyday work.
• Exceptionally organized and detail-oriented.
• Able to coordinate customers, technicians, schedules, and multiple active projects.
• Proactive — you communicate before someone has to ask.
• Dependable and committed to following things through to completion.

Responsibilities

• You’ll communicate with customers every day, coordinate technicians and schedules, track open work, provide updates, solve problems, and make sure commitments are followed through from beginning to end.
• You’ll help manage customer communication, service requests, technician scheduling, project coordination, permitting, materials and deliveries, documentation, invoicing, and project closeout.

Skills

People skills

Phone communication

Tech-savvy

Organization

Proactive

Tools

CRM platforms

Cloud-based software

AI tools

Job description

CUSTOMER SUCCESS COORDINATOR — FULL TIME

A growing commercial construction and service company in Northeast Florida is looking for an exceptional Customer Success Coordinator to join our team.

This is a highly customer-facing position for someone who genuinely enjoys working with people.

You’ll communicate with customers every day, coordinate technicians and schedules, track open work, provide updates, solve problems, and make sure commitments are followed through from beginning to end.

We’re looking for someone who is bright, energetic, positive, warm, and great on the phone. You should naturally enjoy building relationships and making customers feel known, valued, and cared for.

At the same time, you must be extremely comfortable with technology.

We are building a modern, technology-driven company that uses AI, automation, CRM platforms, cloud-based software, and digital workflows throughout our operation.

We want someone who is a bit of a software wizard — someone who learns new programs quickly, enjoys figuring out technology, embraces AI, and naturally looks for smarter ways to get things done.

You may be a great fit if you are:

• Warm, upbeat, energetic, and naturally good with people
• Excellent on the phone and comfortable communicating with customers throughout the day
• Great at building long-term customer relationships
• Highly tech-savvy and quick to learn new software
• Comfortable incorporating AI into your everyday work
• Exceptionally organized and detail-oriented
• Able to coordinate customers, technicians, schedules, and multiple active projects
• Proactive — you communicate before someone has to ask
• Dependable and committed to following things through to completion
• Excited about improving systems and helping build something as the company grows

You’ll help manage customer communication, service requests, technician scheduling, project coordination, permitting, materials and deliveries, documentation, invoicing, and project closeout.

Our standard is simple:

Our customers should never have to chase us to find out what is happening.

This is an important position within a growing organization, and we’re looking for someone who wants to take ownership of the customer experience and grow with the company.

Employment: Full-Time

Location: Remote

Compensation: $45,000–$58,000 annually, depending on experience and fit

Benefits: Available after the applicable eligibility period

If you are great with people, great with technology, highly organized, positive, energetic, and love making things happen, we’d like to hear from you.