Customer Success Coordinator

FBS; United States; Remote; USD 55,000 - 65,000; Full time

Job summary

A software company is looking for a Customer Success Coordinator to support MLS customers through effective communication and collaboration with internal teams. The role requires strong communication skills and the ability to foster long-term customer relationships. Salary range is $55,000-65,000 annually, with opportunities for growth and ownership participation.

Benefits

Strong healthcare benefits

Professional-yet-casual working environment

Employee ownership

Qualifications

• Ability to explain software concepts clearly to customers.
• Comfort managing conversations via multiple channels.
• Ability to build trust and long-term relationships.

Responsibilities

• Communicate with customers and internal teams.
• Develop expertise on the software.
• Help new MLS customers post-conversion.

Skills

Strong verbal and written communication

Active listening skills

Empathy and patience

Project coordination

Self-motivated

Job description

Here at FBS, our software products drive our success. In fact, we're one of the top three vendors in the world for MLS software and growing fast. Hiring the best and the brightest means we pay competitively, have strong healthcare benefits, provide a professional-yet-casual, resource-rich working environment (both local and remote) and enjoy the freedom to be individuals who work together towards common goals. Your peers aren't co-workers, they're owners; FBS is 100% employee owned. That means each employee-owner earns company stock in addition to their salaries for maintaining the company's growth and success.

FBS is looking for a Customer Success Coordinator to support our MLS customers both in communication with the customer (phone, email and virtual meetings) and in collaborating with internal teams to work through requests and projects generated by these interactions.

What you'll do:

• Communicate in writing and by phone/meeting with customers and internal teams.
• Develop expertise on the software to be prepared for questions from our customers.
• Maintain relationships with existing customers by email.
• Help new MLS customers after their conversion process is complete, but before they've become fully confident in working with the system.
• Work with existing customers to define changes to their system and field setup.
• Seek evaluation and feedback to continuously improve skills.

What you'll need to be successful:

• Strong verbal and written communication: able to clearly explain software concepts and processes to MLS staff.

• Comfortable managing conversations across email, phone, and virtual meetings.

• Active listening skills to understand customer needs and respond appropriately.

• Ability to build trust and maintain long-term relationships with MLS customers.

• Empathy and patience when working with customers who may be unfamiliar with new systems or are in transition after a conversion.

• Comfortable coordinating projects and following up on deliverables.
  Organized, detail-oriented, and dependable.

• Self-motivated with the ability to work independently.

• Ownership mindset—understanding that as an employee-owner, their contributions directly impact the company's growth and success.

Salary Range: $55,000-65,000 annually, based on 2,080 hours per year

At FBS, you get entrepreneurial energy, innovation and big thinking: deadlines to beat, challenges to conquer, and emerging technology to chase without the volatility, uncertainty and risk of a start-up. As an owner at FBS, you actually do get out what you've put in. If you are looking for a place where your creativity, knowledge and expertise will be appreciated and rewarded in a team of passionate, intelligent, and fun teammates, we encourage you to apply.