Customer Success Coordinator

Momentive; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) with Company Match

Flexible PTO

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Community Involvement

Parental Leave

Job summary

Momentive is seeking a customer success professional to build and nurture client relationships across the lifecycle. You will promote software adoption, share best practices, and respond to inquiries with a focus on timely, high-quality service.

Role requires up to 2 years' experience, a bachelor’s degree, and strong communication and organizational skills. Salesforce familiarity is a plus; you’ll work in a fast-paced environment with a collaborative team.

Qualifications

• Requires 0 to 2 years of related experience
• Requires a bachelor’s degree
• Must have excellent analytical and problem solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Salesforce experience is a plus
• Proficient in Office 365 - Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team
• Ability to work effectively within a fast-paced, deadline-driven environment
• Strong client focus with exceptional collaborative and influencing skills

Responsibilities

• Develop and maintain strong client relationship throughout the customer lifecycle
• Provide best practices to clients
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• Manage book of business
• Respond to concerns/complaints promptly
• Lessons learned are identified and shared with the relevant teams
• Maintain and update client records in Salesforce

Skills

Analytical thinking

Problem solving

Independent worker

Multi-priority handling

Verbal communication

Written communication

Relationship building

Collaboration

Influencing skills

Education

Bachelor’s degree

Tools

Office 365

Excel

Word

PowerPoint

Outlook

Salesforce

Job description

Job Description

DUTIES & RESPONSIBILITIES:

■ Develop and maintain strong client relationship throughout the customer lifecycle

■ Basic knowledge of platform system and tools

■ Provide best practices to clients

■ Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly

■ Lessons learned are identified and shared with the relevant teams

■ Engage with customer to promote software adoption and onboarding strategies

■ Provides renewal sales quotations and responds to requests for proposals

■ Manage book of business

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED :

Experience:

o Requires 0 to 2 years of related experience o Requires a bachelor’s degree o Must have excellent analytical and problem solving skills o Must have the ability to work independently and handle multiple priorities and deadlines simultaneously

· Computer/Technical:

o Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook o Demonstrate ability to learn and understand basic office software applications o Salesforce experience is a plus

Other Skills :

o Excellent verbal and written communication, organization and follow up skills o Excellent relationship building skills and ability to work both individually and as a member of a team are necessary o Ability to work effectively within a fast-paced, deadline-driven environment

o Strong client focus with exceptional collaborative and influencing skills

WORKING CONDITIONS:

1. Normal office environment

2. Extending viewing of computer screens

3. Some overnight travel required

ESSENTIAL FUNCTIONS:

· Frequently sits at a computer terminal and desk

· Frequently walks to other areas within or outside of the department to distribute or gather information

· Occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending

· Stooping, crouching while filing; occasional reaching, twisting, turning

· Frequent handling of files, pencils, and paper; frequent keyboarding, writing, and other duties requiring fingering

· Continuous hearing

· Use of near/midrange/far vision and speaking to disseminate information

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive’s solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe “good enough” is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

Medical, Dental & Vision Benefits

401(k) Savings Plan with Company Match

Flexible Planned Paid Time Off

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Commitment to Community Involvement

Employer-Paid Parental Leave

Employer-Paid Short-Term Disability

Remote Work Flexibility

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.