Customer Success Coordinator

FMG Suite, LLC; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A growing technology firm is seeking a Customer Success Coordinator to assist subscribers in building their websites. The ideal candidate organizes multiple projects, communicates effectively, and collaborates with various teams. Required qualifications include prior customer support experience and strong time management skills. This role offers a remote working environment.

Qualifications

• Prior customer service or support experience is required.
• Strong time management skills are essential.
• Highly organized with the ability to manage multiple projects.

Responsibilities

• Communicate clearly and professionally with subscribers to assist in building their websites.
• Manage a workload of 30+ projects, adapting approaches based on subscriber needs.
• Collaborate with various departments to complete tasks related to website setup and launch.

Skills

Customer service or support experience

Time management

Organizational skills

Project management

Attention to design

Job description

A company is looking for a Customer Success Coordinator (Remote).

Key Responsibilities

• Communicate clearly and professionally with subscribers to assist in building their websites
• Manage a workload of 30+ projects, adapting approaches based on subscriber needs
• Collaborate with various departments to complete tasks related to website setup and launch

Required Qualifications

• Prior customer service or support experience
• Strong time management skills
• Highly organized with the ability to manage multiple projects
• Self-driven with an eye for design
• Experience with project management is preferred