Customer Success Consultant - Secret Cleared

Deloitte France; Washington (District of Columbia); On-site; USD 80,000 - 134,000; Full time

Job summary

Deloitte is seeking a Project Consultant within the Government & Public Services Strategy team in Washington, D.C. You will analyze user analytics, run office hours, and develop executive briefing materials to guide roadmap priorities and data-driven decisions.

This role requires collaboration, strong communication, and the ability to manage multiple tasks in a fast-paced environment. The successful candidate will have a Bachelor's degree, 2+ years of consulting experience, an active Secret

Qualifications

• Bachelor's degree required.
• 2+ years of consulting experience.
• Active Secret security clearance.
• Must be able to work onsite in Washington DC.
• Ability to travel 20%, on average, based on the work you do and the clients and industries served.
• Must be legally authorized to work in the United States without employer sponsorship.

Responsibilities

• Analyzing user analytics and user feedback to drive roadmap priorities.
• Conducting office hours sessions with users and demonstrations of AI tools.
• Developing executive briefing materials.
• Responding to quick-turn requests for data or updates.

Skills

Independent work

Communication

Attention to detail

Relationship building

Project leadership

Multitasking

Interpersonal skills

Meeting deadlines

Guidance to others

Education

Bachelor's degree

Tools

PowerPoint

Excel

Jira

Job description

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, government operations modernization, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. Work alongside clients every step of the way, helping them navigate new challenges, avoid financial pitfalls, and provide practical solutions at every stage of their journey—before, during, and after any major transformational projects or transactions.

Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, government operations modernization, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. Work alongside clients every step of the way, helping them navigate new challenges, avoid financial pitfalls, and provide practical solutions at every stage of their journey—before, during, and after any major transformational projects or transactions.

Work you'll do

As a Project Consultant, on the Government & Public Services Strategy team, you will be responsible but not limited to the following:

• Analyzing user analytics and user feedback to drive roadmap priorities
• Conducting office hours sessions with users, conducting demonstrations of AI tools,
• Developing executive briefing materials
• Responding to quick-turn requests for data or updates

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Deloitte’s Government & Public Services (GPS) practice – our people, ideas, technology and outcomes – is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sustainability, Infrastructure, Real Estate, & Resilience offering advises clients on climate and disaster-related risks through comprehensive strategy, planning, and crisis management, while also providing expertise in capital investments, infrastructure projects, and real estate portfolio optimization.

Qualifications

Required:

• Bachelor's degree
• 2+ years of consulting experience
• Active Secret security clearance
• Must be able to work onsite in Washington DC
• Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Experience supporting government clients or working in regulated/public sector environments
• Experience using Microsoft PowerPoint, Microsoft Excel, and Jira
• Strong communications

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $80,300 to $133,900.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.