Customer Success Associate

GoTab, Inc.; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading restaurant technology company is seeking a Customer Success Associate in Arlington, Virginia. This role involves managing relationships with restaurants and venues and ensuring successful product rollouts. Candidates should possess strong problem-solving skills, excellent communication abilities, and a desire to learn about technical aspects of the GoTab product. Join a dynamic, fast-paced startup environment with opportunities for personal and professional growth, as well as attractive benefits including unlimited vacation and insurance coverage.

Benefits

Unlimited vacation policy

Medical/dental/vision insurance

Opportunities for career growth in a rapidly growing startup

Qualifications

• Ability to travel 1-2 times per month to various customers, restaurants, bars, and other venues.
• Desire and aptitude for learning deep technical aspects of the GoTab product.
• Background in customer success for SaaS is a huge plus.

Responsibilities

• Serve as the primary contact for GoTab restaurants and venues.
• Establish, grow, and manage relationships with new and existing customers.
• Support the GoTab technical team, customers, and end-users as needed.

Skills

Problem solving

Excellent communication skills

Remote collaboration experience

Organization and time management

Curiosity

Quick learner

Job description

GoTab is looking for fun, highly motivated, entrepreneurial spirits to join the team as aCustomer Success Associate. We are building the next disruptive movement in app-less mobile ordering, payments, and social recommendations for the restaurant industry. If you are based in the cities/states listed below and want to join a creative, hard-working, and fun environment - look no further!

As a Customer Success Associate, you will help introduce and grow GoTab’s cutting-edge Technology in an exciting, fast-paced startup environment. You will help drive GoTab initiatives and support proactive communication with the Operations, Sales, and Product teams. You will be responsible for mainly handling support while also successfully designing, launching, testing, training, and managing the GoTab product at our partner restaurants and venues.

Responsibilities

• Serve as the primary contact for GoTab restaurants and venues
• Establish, grow, and manage relationships with new and existing customers
• Act as an advocate for GoTab in each relationship to drive adoption, retention, and participation in new features and products
• Coordinate each phase of a successful and timely rollout of product launch
• Support and provide technical troubleshooting to GoTab operators where and when needed
• Function as a product expert and technical communications resource for clients via support
• Support the GoTab technical team, customers, and end-users as needed
• Contribute to continuous improvement efforts as relates to product usability and performance based on consumer feedback

Skills and Requirements

• Normal duties require working on a computer, sitting or standing at a desk, 8 hours per day
• Handling POS hardware devices for testing purposes (carrying or lifting up to 5 pounds)
• Ability to travel 1-2 times per month to various customers, restaurants, bars, and other venues
• Onsite work will require standing up to 8 hours per day
• Problem solver and able to work efficiently under pressure
• Desire and aptitude for learning deep technical aspects of the GoTab product (background in customer success for SaaS a huge plus)
• Excellent communication skills and remote collaboration experience
• Excellent organization and time management skills
• Curious and comfortable working in an unstructured and entrepreneurial environment
• Quick learner with a go-getter attitude

Benefits & Perks

• Unlimited vacation policy
• Medical/dental/vision insurance
• Join the ground floor of a rapidly growing startup with endless potential

About You

You are a problem-solver, like talking to people, and maintain strong relationships. You are coachable, interested in personal development, and want to dive into the world of hospitality tech. You are enthusiastic, entrepreneurial, and looking to grow in a company that emphasizes internal promotions and rewards top performers with opportunities to move into more senior positions (in all departments).

About GoTab

GoTab, Inc., a Restaurant Commerce Platform (RCP), is helping large- and mid-sized restaurants, breweries, bars, hotels, and other venues run lean, profitable operations while making guests even more satisfied. It integrates with popular point-of-sale (POS) systems and allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab through its easy-to-use mobile POS, contactless ordering and payment features, and kitchen management systems (KMS). The guest never has to download a mobile app or create a password. Operators get flexible features that can be rapidly applied to access new revenue streams via dine-in, take-out and delivery, ghost kitchens, retail groceries, and more. Founded in 2016, GoTab processes over $250M transactions per year with operations across 35 U.S. states and growing.

EEO

GoTab is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, color, religion, creed, sex, gender, sexual orientation, gender identity, gender expression, age, national origin, genetic information, marital/familial status, disability, military status, veteran status, or any other protected status. We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

As a company, we are not able to sponsor employment visas at this time, including but not limited to F-1 OPT and H1-B.