Customer Success Associate - Entry Level

Stellar Promotions; Elkridge (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Stellar Promotions is seeking an entry-level customer service representative for our Maryland office. You will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

A customer-first mindset and high-quality service in every interaction are essential. Responsibilities include following up on leads, advising customers on how to leverage the product, maintaining up-to-date product knowledge, and logging interactions in our CRM for

Qualifications

• 1-2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Excellent time-management and prioritization skills.
• Familiarity with CRM system.

Responsibilities

• Manage customer communications - Follow up on leads to address customer questions, requests and issues.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Skills

Customer service

Communication

CRM familiarity

Time management

Problem solving

Tools

CRM software

Job description

Stellar Promotions is seeking an entry-level customer service representative for our Maryland office. You will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

A customer-first mindset and high-quality service in every interaction are essential. Responsibilities include following up on leads, advising customers on how to leverage the product, maintaining up-to-date product knowledge, and logging interactions in our CRM for