Customer Success Associate Director, Advertising

CommerceIQ; United States; Remote; USD 109,000 - 150,000; Full time

Job summary

A leading digital commerce platform is seeking a Customer Success Associate Director to oversee advertising strategies and enhance client relationships. Candidates should have over 6 years of professional experience, including expertise in managing multi-million dollar advertising budgets. This role demands excellent communication skills and a strong analytical approach to meet client objectives effectively.

Benefits

Comprehensive medical coverage

Unlimited PTO

Monthly reimbursements for gym and phone

Qualifications

• 6+ years of professional work experience.
• 4+ years managing Enterprise level Retail Media campaigns.
• Proven experience in SaaS customer retention.

Responsibilities

• Manage clients' advertising budget and drive success.
• Advise Sales team on upselling opportunities.
• Perform deep data analysis to support clients' strategic questions.

Skills

Understanding customer needs

Ecommerce advertising expertise

Data analysis

Presentation skills

Project management

Education

Bachelor's degree in Business, Marketing, or related field

Job description

Customer Success Associate Director, Advertising

United States

Company Overview

CommerceIQ’s AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world’s largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world’s leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. 10 out of the top 12 CPG brands work with us, including Coca-Cola, Nestle, Colgate-Palmolive, and Johnson & Johnson. We’ve raised over $200M from some of the top investors including SoftBank, Insight Partners, and Madrona. Learn more at commerceiq.ai.

The Role:

Fueled by our customer and business growth, we’re looking for a Customer Success, Associate Director to run and grow relationships with our customers, ensuring the successful creation and execution of advertising strategies.

The primary objective of this role at CommerceIQ is to orchestrate effective advertising campaigns that contribute to clients' revenue growth. In this role, you will collaborate with the Advertising Team and cross-functional partners to devise and implement advertising strategies tailored to meet clients' business objectives.

Since we partner with e-commerce sales and marketing operations teams on growing their Amazon business, our Customer Success Directors need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of CommerceIQ and the Amazon or other retailers e-commerce platforms.

• Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
• Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
• Manage client’s advertising budget and drive success
• Be a subject matter expertise in Ecommerce advertising for our customers, guiding them on how to drive growth for our customers
• Perform deep data analysis to answer the client’s strategic questions, and drive action
• Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period
• Collaborate with our internal teams to shape new features
• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed

What You’ll Bring:

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
• 6+ total years of professional work experience
• 4+ years experience in running Enterprise level Retail Media campaigns
• Experience managing Paid Search marketing budgets in the multi-million dollar range (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
• Well versed in Bid and Budget management, content optimization, and promotion planning
• An analytical approach to problem-solving with advanced Excel skills
• Project management experience and ability to anticipate and mitigate risks
• Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
• Excellent presentation and communication skills including both oral and written
• Track record of retaining and renewing Enterprise customers in the SaaS space

Compensation and Benefits:

The typical base pay range for this role across the US is USD: $109,000 - $150,000/per year.

This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.

Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to:

• Comprehensive medical, vision, and dental coverage
• Short & long-term disability insurance
• Life insurance
• Paid parental leave
• Monthly reimbursements for gym, phone, and internet
• 10+ paid company holidays in each calendar year, quarterly Global Recharge Fridays, and unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.