Customer Success Associate

Nextcrew; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Nextcrew is seeking a Technical Customer Support & Communications Specialist to enhance customer satisfaction and support product initiatives. The role combines technical expertise and strong communication skills to assist customers effectively, collaborate on marketing strategies, and contribute to product quality through testing. Join a dynamic team focused on innovative solutions and professional growth.

Benefits

Opportunity to work with a dynamic team.

Diverse responsibilities in one role.

Supportive environment for skill growth.

Qualifications

• Excellent verbal and written communication skills in English.
• Strong technical aptitude and ability to quickly learn new software systems.
• Detail-oriented with strong problem-solving skills.

Responsibilities

• Respond to customer support tickets with clear solutions.
• Collaborate with marketing for newsletter content.
• Participate in system testing and report bugs.

Skills

Communication

Technical aptitude

Problem-solving

Tools

HTML

CSS

Job description

Position Overview

We are seeking a proactive and technically skilled individual to join our team as a Technical Customer Support & Communications Specialist. This role is ideal for someone who is comfortable understanding complex software systems, enjoys helping customers, and can contribute to both marketing and product testing initiatives. The ideal candidate will have strong technical aptitude, excellent communication skills, and a keen eye for detail.

Key Responsibilities

• Respond promptly and professionally to customer support tickets, providing clear and effective solutions.
• Develop a deep understanding of our software to assist users and troubleshoot issues efficiently.
• Collaborate with the marketing team to assist with the creation and distribution of newsletters, ensuring accurate and engaging content.
• Participate in system testing, reporting bugs, and providing feedback to improve product quality.
• Document solutions and contribute to user guides and knowledge base articles as needed.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong technical aptitude and ability to quickly learn new software systems.
• Knowledge of HTML and CSS is highly beneficial.
• Experience in customer support or a similar client-facing role.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with strong problem-solving skills.

Preferred Qualifications

• Experience with newsletter platforms or email marketing tools.
• Previous involvement in software testing or quality assurance.
• Familiarity with CRM systems and customer management processes.

Why Join Us?

• Opportunity to work with a dynamic team on innovative software solutions.
• Engage in diverse responsibilities spanning customer support, marketing, and product development.
• Grow your technical and communication skills in a supportive environment.

If you are passionate about technology, customer satisfaction, and clear communication, we encourage you to apply!