Customer Success Associate

Voltus; United States; Remote; USD 70,000 - 74,000; Full time

Benefits offered by this job

Flexible leave

Parental leave

Benefits package

Job summary

Voltus is seeking a Customer Success Associate to bring new customer sites into the energy market and onboard them from contract to live site. You will own cross-team onboarding, coordinating data collection, registrations, hardware installation, and testing to get sites live in under 100 days.

You will stay with the account after onboarding, supporting dispatch events, registrations, and seasonal updates, with no sales quota and a regional team of Sales Directors.

Qualifications

• 2+ years in a customer-facing role such as CS, onboarding, or project management.
• Demonstrated ability to own complex projects with multiple stakeholders.
• Strong communication when setting expectations with customers.
• Experience using Salesforce or similar CRM; proficient with Google Workspace.

Responsibilities

• Manage onboarding projects end to end and track site status.
• Collaborate with site contacts, operations leads, and energy champions.
• Handoff between Sales, Field Eng, Market Ops, and Dispatch Ops.
• Support customers during dispatch events and post-event follow-ups.
• Identify onboarding bottlenecks and implement fixes.

Skills

Project management

Customer-facing role

Stakeholder management

Diplomacy

Process improvement

Energy transition interest

Salesforce/CRM

Google Workspace

Excel

Tools

Salesforce

Google Workspace

Excel

Job description

Voltus represents the potential of us to better manage energy through simple, cost and risk-free demand response programs. Our commercial and industrial customers earn cash by letting us maximize the value of their operational flexibility in energy markets. We hire people who are bright, gritty, and good, who care about a cleaner energy future, and who want to work in a fast-paced, entrepreneurial environment.

The Role

As a Customer Success Associate, you get new customer sites into the energy market and ready to perform so they start earning. You own the project management of onboarding from signed contract to a live site, which means keeping data collection, registrations, hardware installation, and testing moving across Sales, Field Engineering, Market Operations, and Dispatch Operations. Our goal is to get sites live in under 100 days. You are the main point of contact for the customer along the way, and you set expectations early about what participating in the program will actually ask of their site team.

Onboarding is where you start, not where you stop. You stay on as part of the account team for as long as the customer is with us, supporting dispatch events, registrations, and seasonal updates. Sales Directors own the commercial relationship and renewals, and this role has no quota. You’ll be assigned to a regional sales team of about four Sales Directors and may support more than one market.

What You'll Do

• Run onboarding projects end to end and keep every site’s status current and visible
• Work day to day with site contacts, operations leads, and energy champions on curtailment plans, documentation, and installation
• Hand off cleanly to and from Sales, Field Engineering, Market Ops, and Dispatch Ops so nothing stalls between teams
• Support customers through dispatch events and follow up when a site underperforms
• Spot the sticking points in onboarding and fix them, whether that’s a better handoff, a clearer template, or a tighter way of tracking

What Makes Someone Great At This

• 2+ years in a customer-facing role like customer success, onboarding or implementation, account management, or project management
• A track record of owning projects with many moving parts and many stakeholders, and keeping them organized and current
• Comfort being the face of the company to customers, including setting expectations that aren’t always what they hoped to hear
• Persistence and diplomacy when you need people on other teams to move without having authority over them
• A habit of improving the process instead of just working inside it
• Real excitement about this role as it is, not as a stepping stone, and a genuine interest in the energy transition
• Experience in Salesforce or a similar CRM, plus Google Workspace and Excel

Please note that at this time, we do not sponsor visas or transfers for new hires. Voltus teammates need to be authorized to work from their home location (in the US or Canada, unless otherwise indicated on the role description).

Additionally, while Voltus is an all-remote workplace, we have limitations on where employees are able to work for regulatory and security reasons. We expect that Voltans are working primarily from their home country. Working while traveling to other countries must be approved as per our Global Remote Travel Policy.

At Voltus, we are proud to be an equal opportunity employer because we recognize that a diverse organization begins with a diverse candidate pool. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, age, sexual orientation, veteran status, disability status, or marital status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Base pay is $70,000-$74,000 annually, commensurate with experience, with 10% bonus paid annually, and equity.

• flexible leave for full-time employees
• parental leave
• a comprehensive benefits package to promote health, wellness, and financial security