Customer Success Associate

PFF; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading sports analytics company is seeking a Customer Success Associate to ensure seamless customer experiences. You will guide customers through onboarding, manage accounts, and resolve issues while providing updates and gathering feedback. Ideal candidates have a strong understanding of football, experience in customer service, and proficiency in CRM tools. This role requires excellent communication and organizational skills.

Qualifications

• 1–3 years of experience in customer service or success roles.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Guide customers through the onboarding process.
• Serve as the primary point of contact for assigned accounts.
• Collaborate with internal teams to resolve customer issues.
• Provide regular updates and training to customers.
• Gather customer insights for product improvements.

Skills

Strong understanding of football concepts

Customer service experience

Proficiency in CRM tools

Organizational abilities

Communication skills

Tools

Salesforce

Zendesk

Job description

PFF is a leading sports analytics company that transforms complex football data into powerful insights. Our exclusive player grades, advanced metrics, and tools fuel winning decisions for NFL and college teams, broadcasters, fantasy players, bettors, and fans alike.

The Customer Success Associate serves as the frontline representative for the department, ensuring customers have a seamless experience and receive value from the company's products and services.

Key Responsibilities

• Customer Onboarding: Guide customers through the onboarding process, ensuring they are set up for success.
• Account Management: Serve as the primary point of contact for assigned accounts, addressing day-to-day inquiries and concerns.
• Issue Resolution: Collaborate with internal teams to resolve customer issues promptly and effectively.
• Customer Engagement: Provide regular updates, training, and resources to customers to maximize product utilization.
• Feedback Collection: Gather customer insights to inform product and service improvements.

Qualifications

• Strong understanding of football concepts.
• 1–3 years of experience in customer service or success roles.
• Proficiency in CRM tools (e.g., Salesforce, Zendesk).
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.