Customer Success Associate

Third Bridge Group; Dallas, Northern (TX, KY); Hybrid; USD 77,000 - 102,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401K matching

Work from anywhere for one month per年

Job summary

Third Bridge Group is seeking a Client Services Associate to join a fast-paced, high-energy team. You’ll locate and engage industry experts, own projects end-to-end, and drive conversations that turn insights into client solutions.

You'll build commercial awareness, learn rapidly, and have opportunities to move into management through internal promotion. Expect a performance-driven culture with cross-team collaboration and strong growth potential.

Qualifications

• Excellent phone communication and listening skills.
• Curious, quick to learn, and able to handle tight deadlines.
• Demonstrated resilience and goal orientation.

Responsibilities

• Identify and engage industry experts for client calls.
• Manage projects and client engagements end-to-end.
• Cross-sell Third Bridge services including content library and surveys.

Skills

Phone prospecting

Communication skills

Competitive drive

Tools

CRM software

Job description

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Start Dates: January, April, July, September

Why Join Us?

Want to accelerate your career in a high-energy, commercial role? If you’re competitive, a confident communicator, both on the phone and in person, and hungry to grow fast, our Associate role at Third Bridge could be your next big move.

We’re offering more than a role - we’re offering a career launchpad. As a Client Services Associate, you’ll develop the commercial awareness and business acumen that open doors to long-term careers in sales, account management, leadership, research and so much more. We promote from within, and our top performers move into management in as little as two years.

You’ll thrive if you:

Have the confidence to pick up the phone and start conversations with anyone

Are naturally curious, quick to learn and love to solve complex problems

Build rapport fast and think on your feet

Are resilient and motivated to exceed goals

What You'll Do

You’ll be at the heart of our business - finding, calling, and engaging industry experts to deliver the insights our clients need, often under extremely tight deadlines. Expect to spend much of your day on the phone, persuading specialists to share their expertise and securing their time for client calls.

Day to day, you’ll:

Own projects end-to-end, truly understanding the specific client needs and scheduling high-calibre expert calls.

Cold call and engage experts across industries, overcoming objections and winning buy-in

Work at speed, managing multiple projects and clients at once

Learn fast, gaining broad knowledge of markets, business models, and regulations

Cross-Sell the full range of Third Bridge services including content library, surveys, advisory, as well as 1-1 calls.

What You'll Gain

Commercial edge: Sales, negotiation, relationship-building skills and the opportunity to develop leadership skills very early in your career

Client exposure: Work with leading private equity firms, hedge funds, and consultancies

Clear progression: Every manager started in the Associate role; promotion possible within 2 years

• Annual Personal Development Allowance to invest in your growth

What We're Looking For

You’re intellectually strong, you’re ambitious, have leadership or extracurricular experience, and have shown grit through internships, work experience, or other achievements.

Salary and Benefits

Total first-year salary is expected to be$77,000-$102,000(based on average-high performance). This is inclusive of a$60,000 base salaryplus anuncapped performance bonusaccessible after your first month.

Enjoycomprehensive benefitsincluding health, dental, vision, 401K matching, and more.

Appreciate good work-life balance with 15+ vacation days, flex days, and work from anywhere for one month per year.

Be part of ourengaging culturewith social events, professional development, and a dynamic, supportive team.

Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.