Customer Success Architect

TraceGains, Inc.; United States; Remote; USD 80,000 - 115,000; Full time

Benefits offered by this job

Bonus pay

Medical/dental/vision insurance

401(k)

Job summary

TraceGains, a Veralto company, seeks a Customer Success Architect to onboard, implement, and retain customers from a US-Remote location. You will translate client goals into actionable plans, coordinating with R&D, Sales, Support, Product, and CS to ensure value delivery.

The role emphasizes strong project coordination, stakeholder management, and a passion for helping customers achieve their goals, with up to 10% travel to sites and events to reinforce relationships and drive outcomes.

Qualifications

• B.S. or B.A. degree strongly preferred.
• 3–5 years of client-facing experience in customer success.
• Strong project coordination and interpersonal skills.
• Willingness to travel up to 10% to customer sites and events.

Responsibilities

• Turn customer goals into action during onboarding and implementation.
• Keep projects on track by clarifying scope and coordinating handoffs.
• Connect product capabilities to customer workflows and build confidence in new ways of working.
• Be the customer’s advocate: listen closely, address concerns, and reset expectations when implementation differs from scope.
• Bring the right people together by partnering with CS, Sales, Support, Product, and R&D, engaging services as needed.
• Build trusted relationships with customer users and executive sponsors, and share customer insights to improve implementation practices.

Skills

Client-facing

Customer success

Project coordination

Interpersonal skills

Stakeholder management

Education

B.S. or B.A. degree preferred

Job description

Imagine yourself… Doing meaningful work that makes an everyday impacton the world around you. Growing your expertiseand expanding your skillset with every project. Thriving in a supportive team environmentthat inspires you to strive for excellence. TraceGains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data. At TraceGains, we believe “we’re in this together,” and our goal is to provide the most innovative solutions in the industry. We are in the game to change the industry, and with the help of our ever-growing TraceGains Network, we have created the CPG industry’s first networked ingredients marketplace. We also know that innovation and ingenuity start with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.

Reporting to the Director of Customer Success, Delivery, the Customer Success Architect is responsible for will work directly with TraceGains customers to ensure they are successfully onboarded, implemented, and retained. This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs, leveraging product knowledge and an in-depth understanding of each customer’s business environment (organization, people, goals, and assets). Internally, the Customer Success Architect works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer. and will be located in US-Remote

In this role, a typical day will look like:

• Turning customer goals into action: guiding onboarding and implementation, coordinating milestones, and keeping customers moving toward value.
• Keeping projects on track by clarifying scope, managing competing priorities, and coordinating smooth handoffs.
• Help customers embrace TraceGains by connecting product capabilities to their workflows and building confidence in new ways of working.
• Be the customer’s advocate: listen closely, address concerns, and reset expectations when implementation needs differ from the agreed scope.
• Bring the right people together by partnering with Customer Success, Sales, Support, Product, and R&D, and engaging services or advanced-configuration specialists when needed.
• Build trusted relationships with customer users and executive sponsors through clear communication and practical problem-solving.
• Grow your product expertise and share customer insights to strengthen implementation practices and improve the customer experience.

The essential requirements of the job include:

• B.S. or B.A. degree is strongly preferred.
• 3 to 5 years of client-facing experience, with a customer success background and a passion for helping customers achieve their goals.
• Strong project-coordination and interpersonal skills, including the ability to manage priorities, clarify scope, and navigate challenging customer conversations constructively.
• 10% travel required to customer sites, industry events, department meetings, all company events, in-person seminars/networking events, etc. This may include overnight stays.

What will help you stand out:

• Experience guiding customer implementations, especially onboarding or implementing customers in a SaaS environment.
• Food and beverage, quality, R&D, supply chain, or related technical experience that helps you understand customer workflows.

TraceGains is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources and building rewarding careers along the way.

US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $80,000 - $115,000 USD per year. This job is also eligible for Bonus Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request accommodation.