Customer Success Architect

Openkrill; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Picus Security is seeking a seasoned Customer Success Architect to onboard new customers, expand platform capabilities, and retain our Enterprise base. You will be a subject-matter expert with business acumen, influencing adoption of our Security Validation Platform across large organizations.

The role reports to the Customer Value Office and collaborates with Sales, Product, Channel, Marketing, and Customer Success to define enterprise solutions and accelerate revenue growth.

Qualifications

• BS degree or equivalent experience in Security, Cloud, and Networking

Responsibilities

• Refine and scale onboarding, adoption, platform expansion, health monitoring, and quarterly business reviews.
• Partner with customers and internal teams to drive product adoption and identify expansion opportunities.
• Lead customer advocacy initiatives including case studies and reference calls.
• Represent customer success stories at events, panels, and webinars.
• Collaborate with Sales, Product, and Support to ensure seamless customer experience and resolve escalations.
• Provide customer-driven feedback on product improvements and feature requests.
• Willing to travel within the US for on-site meetings and events.

Job description

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!

About Picus

Picus Security is an exposure validation company. One platform proves what attackers can exploit and what your defenses stop, turning every exposure into a defensible decision, autonomously and at the machine speed today's AI threats demand.

Picus validates attack surfaces, exposures, and security controls as one continuous loop: validate, decide, fix, re-validate. Instead of ranking findings by severity score, Picus proves which exposures are genuinely exploitable in your environment, including the business-critical, restricted, and air-gapped assets a live exploit can never safely touch, so teams act on what truly matters and resolve each exposure into a clear call to patch, mitigate, monitor, or accept with evidence.

The Picus Platform spans Autonomous Penetration Testing, Exposure Validation, and Breach and Attack Simulation, unified by Picus Swarm, a swarm of AI agents that runs the whole validation loop continuously. It reaches across on-prem, hybrid cloud, and endpoint environments, with 75+ integrations that ingest from scanners like Tenable and Wiz and operationalize through your EDR, SIEM, firewall, and ticketing tools.

The pioneer of Breach and Attack Simulation, Picus proves and improves the security controls you already own, doubling control effectiveness within three months. Picus holds a 95% recommendation rate, 4.9 on G2, and 4.8 on Gartner Peer Insights, and is the #1 Leader on Frost Radar for Automated Security Validation.

About The Role

If you're a results-driven person with an entrepreneurial mindset who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cybersecurity company. We are looking for a smart and driven leader to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Picus Security Validation Platform.

Picus Security is looking for a seasoned, hardworking, and overachieving Customer Success Architect (CSA) with proven experience and a passion for executing value-driven security solutions. You will be responsible for onboarding new customers, expanding our platform capabilities, and retaining our Enterprise customer base. The CSA will create customer value and contribute to the overall sales team and business success. This position requires that the candidate be an industry subject matter expert with business acumen.

The role will align with the Regional Sales VP, Technical Director, Product Management, as well as supporting roles in Channel, Marketing, and Customer Success. The CSA will work within our Customer Value Office and collaborate within the Sales organization to define solutions for Enterprise Customers while aligning with Partners to accelerate revenue and strategic growth initiatives. The position requires a seasoned Customer Success profile with a proven track record of revenue growth and team collaboration.

What You'll Do

• - Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews,
• - Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities,
• - Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards,
• - Represent Picus customer success stories and best practices at events, panels, and webinars,
• - Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations,
• - Provide customer-driven feedback on product enhancements and feature requests,
• - Willing to travel within the US for on-site customer meetings, training sessions, and key industry events.

What You Have

• - BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems,
• - At least five years of experience working within a Sales Engineering or Customer Success role,
• - Demonstrated success building executive relationships and driving strategic account planning,
• - Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation,
• - Understand the architecture/design of solutions built on-prem and cloud,
• - Experience managing complex customer lifecycles from onboarding through renewal and expansion,
• - Demonstrated ability to be consultative, proactive, and outcome-focused.

Working at Picus

Fascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. Security Validation is a concept that helps organizations evaluate their security posture in a continuous, automated, and repeatable way. This approach allows for the identification of imminent threats, provides recommended actions, and produces valuable metrics about cyber-risk levels.

Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth.

Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world.

Be part of a global remote team who is taking on Exposure Validation and a growing market segment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law. Upon conditional offer of employment, candidates are required to complete reference and identity checks in line with local labor laws and as per the Company's employment policy.