Customer Success Analytics Lead

Menlo Ventures

United States

On-site

USD 107,100 - 154,000

Full time

14 days+

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Benefits offered by this job

Bonus potential

Equity

Benefits package

Job summary

Abnormal AI is seeking a Customer Analytics Manager to lead analytics for CS Operations. You will own health scoring, product usage analytics, and expansion opportunity sizing, partnering with CS, Sales, and Product leadership to turn data into revenue-driving insights.

The role requires translating complex analysis into clear narratives for executives, combining technical data work with strategic storytelling.

Qualifications

5+ years of analytics, data science, or BI experience in SaaS, ideally CS or Revenue.
Strong SQL and data modeling in modern data warehouses.
Experience building health score models and product usage metrics.
Track record sizing upsell or expansion opportunities.

Responsibilities

Build and maintain customer health scoring model reflecting risk and engagement.
Own data models for product usage and adoption for visibility across teams.
Conduct deep-dive analysis and present actionable recommendations.
Model product configuration metrics and deployment relative to best practices.
Identify upsell/cross-sell opportunities within current customers.
Collaborate with CS, Sales, Product, and Data to keep analytics consistent.
Present insights to CS leadership in a clear, decision-ready format.