Customer Success Agent

Humana; West Virginia; Remote; USD 48,000 - 67,000; Full time

Job summary

A leading company in healthcare is seeking a Customer Success Agent to enhance member retention through active engagement and support. This role involves guiding members on plan benefits, resolving issues, and collaborating with various teams to improve their healthcare journey. Ideal candidates will have experience in customer service and a valid Health Care Sales License. Join a supportive community focused on health and well-being.

Benefits

Health Insurance

401(k)

Paid Time Off

Tuition Reimbursement

Qualifications

• At least 2 years of experience in a virtual environment.
• Valid Health Care Sales License in your state.

Responsibilities

• Delivering professional and empathetic customer interactions.
• Explaining plan benefits and coverage clearly.
• Supporting retention and engagement by guiding members.

Skills

Customer Service

Communication

Empathy

Active Listening

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Join to apply for the Customer Success Agent role at Humana.

This position involves member retention through active engagement with high-risk members. The role requires providing guidance on plan benefits, resolving issues, and working cross-functionally with care teams, sales, and customer service to support members throughout their healthcare journey.

Base pay range

$48,900.00/yr - $66,200.00/yr

Humana offers a caring community focused on health. Your actual pay will depend on your skills and experience.

Responsibilities include:

• Delivering professional and empathetic customer interactions.
• Listening actively to identify member needs and suggest plans or resources.
• Explaining plan benefits and coverage clearly.
• Uncovering social determinants of health and broader needs.
• Supporting retention and engagement by guiding members through complex decisions.
• Providing feedback for testing and outreach initiatives.

Requirements:

• Valid Health Care Sales License in your state.
• Flexibility to work a schedule that may include nights and weekends.
• At least 2 years of experience in a virtual environment, with multiple computer tools/systems.
• Medicare customer service or sales experience (virtual preferred).

Preferred qualifications:

• Call center experience, sales, or member retention roles.
• Experience with CRM systems like Salesforce.
• Proficiency in additional languages and a Bachelor’s Degree.

Additional info:

• Work hours between 7:00 am and 11:00 pm, with possible travel for training.
• Remote position with internet connectivity requirements.
• Scheduled weekly hours: 40.

Humana provides extensive benefits including health insurance, 401(k), paid time off, tuition reimbursement, and more.