Customer Success Agent

Scholastic Inc.; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading publishing company is seeking a Customer Success Agent to handle customer inquiries and support sales teams remotely. The ideal candidate should have a high school diploma and at least two years of customer service experience. Excellent problem-solving and organizational skills are essential. The role involves resolving issues and enhancing customer satisfaction through effective communication.

Qualifications

• High School diploma or GED certificate required.
• Minimum two years of customer service or business-related experience required.
• Experience with customer complaints and resolution while maintaining professionalism.

Responsibilities

• Handle customer inquiries via calls, faxes, and emails.
• Resolve product or service issues by identifying the problem.
• Assist with business initiatives and maintain relationships with sales team.

Skills

Customer service experience

Problem-solving

Organizational skills

Multitasking

PC skills

Education

High School diploma or GED

Tools

MS Office

Salesforce

Job description

A company is looking for a Customer Success Agent to provide customer service resolution and support sales teams remotely.

Key Responsibilities

• Handle customer inquiries via calls, faxes, and emails, ensuring timely and professional responses
• Resolve product or service issues by identifying the problem, providing solutions, and following up for resolution
• Assist with business initiatives and maintain strong relationships with the sales team to enhance customer satisfaction

Required Qualifications

• High School diploma or GED certificate required
• Minimum two years of customer service or business-related experience required
• Experience with customer complaints and resolution while maintaining professionalism
• PC skills, including MS Office products; Salesforce experience is a plus
• Ability to work in a fast-paced environment, with strong organizational and multitasking skills