Customer Success Agent

Humana; United States; Remote; USD 48,000 - 67,000; Full time

Job summary

Join a leading healthcare company as a Customer Success Agent, where you will play a vital role in member retention by engaging with high-risk members. Your expertise in Medicare and customer service will help ensure a positive experience for members. The position offers competitive pay, benefits, and the opportunity to work remotely while contributing to a caring community focused on health.

Benefits

Health Insurance

PTO

401(k)

Tuition Reimbursement

Qualifications

• At least 2 years of experience in a virtual environment.
• At least 2 years of Medicare customer service or sales experience.

Responsibilities

• Support member retention by guiding members through complex decisions.
• Identify member needs through active listening and suggest available plans.

Skills

Empathy

Active Listening

Communication

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Join to apply for the Customer Success Agent role at Humana.

This range is provided by Humana. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$48,900.00/yr - $66,200.00/yr

Become a part of our caring community and help us put health first

The Customer Success Agent is responsible for member retention through active engagement with high-risk members. The work assignments are often straightforward and of moderate complexity.

Humana’s Customer Success Agents are trusted partners in navigating healthcare. You’ll provide guidance and solutions to ensure a positive member experience, from explaining plan benefits to resolving issues around disenrollment or dual eligibility. You’ll collaborate with care teams, sales agents, and customer service to support and retain members throughout their healthcare journey.

• This position requires a current and valid Health Care Sales License in your state of residence. You will not qualify without this license.

We welcome candidates from diverse professional backgrounds!

What You Will Help With:

• Deliver professionalism and empathy in every phone interaction.
• Identify member needs through active listening and suggest available plans or resources.
• Explain plan benefits, claims, and coverage clearly.
• Ask questions to uncover social determinants of health and broader needs.
• Support member retention by guiding members through complex decisions.
• Provide feedback to test-and-learn initiatives.

Additional Information

• Department hours may vary between 7:00 am to 11:00 pm local time.
• Training lasts 6 weeks, scheduled from 10:30 am to 7:00 pm EST.

Required Qualifications

• Active resident Health insurance license for your state.
• Flexibility to work varying schedules, including overtime, nights, and weekends.
• At least 2 years of experience in a virtual environment.
• Proficiency with multiple computer tools/systems.
• At least 2 years of Medicare customer service or sales experience.
• Ability to understand and explain Medicare benefits.

Preferred Qualifications

• Call center experience.
• Experience in Medicare product sales or member retention.
• Experience with CRM systems like Salesforce.
• Multilingual abilities.
• Bachelor’s Degree.

Additional Information

• Language proficiency assessments may be required for non-English speakers.

Humana Perks

• Competitive salary and benefits including health insurance, PTO, 401(k), tuition reimbursement, and more.

Other Details

• Remote position with occasional travel for training or meetings.
• Scheduled weekly hours: 40.
• Pay range: $48,900 - $66,200 annually.