Customer Success Agent

Shankar Distillers LLC; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading distillation company is seeking a Customer Success Agent to join their remote team. This role involves being the primary contact for customers, ensuring a positive experience, and providing guidance. The ideal candidate will have experience in Customer Success or Account Management and be tech-savvy. This position offers the flexibility of remote work, making it perfect for organized individuals with a reliable internet connection.

Qualifications

• Proven experience in Customer Success, Account Management, or Customer Support.
• Comfortable learning new tools and platforms.
• Ability to manage multiple priorities independently.

Responsibilities

• Serve as the primary point of contact for customers after onboarding.
• Understand customer goals and provide guidance and training.
• Monitor customer accounts to identify improvement areas.

Skills

Customer Success experience

Account Management experience

Tech-savvy

Highly organized

Job description

A company is looking for a Customer Success Agent to join their remote team.

Key Responsibilities

• Serve as the primary point of contact for customers after onboarding, ensuring a positive experience
• Understand customer goals and provide guidance, training, and best practices for success
• Monitor customer accounts to identify areas for improvement and collaborate with internal teams for seamless experiences

Qualifications & Skills

• Proven experience in Customer Success, Account Management, or Customer Support
• Tech-savvy and comfortable learning new tools and platforms
• Highly organized with the ability to manage multiple priorities independently
• Reliable internet connection and dedicated workspace