Customer Success Agent

Clean Harbors; Norwell (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health benefits after 30 days

401K with company match

Employee Stock Purchase Plan

Paid time off

Tuition reimbursement

Job summary

Safety-Kleen in Norwell, MA is seeking a Customer Success Agent to join our safety-conscious team. The role focuses on customer service, order procurement, pricing records, and invoicing shipments, with emphasis on accurate documentation and cross-checking invoice results.

You will build and maintain customer profiles, nurture leads, and seek opportunities to upsell while meeting weekly and monthly targets.

Qualifications

• High School diploma required.
• Office 365 and Salesforce experience or proficiency.
• Excellent written and verbal communication; time management; multitasking.

Responsibilities

• Handle order placement, entry, documentation and tracking.
• Maintain customer records including activities, cases, orders, opportunities, and leads.
• Resolve customer issues, including payment processing, document retrieval, account updates, order taking, escalations as needed.
• Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions.
• Provide pricing, quotes in a timely manner and support upsell opportunities.

Skills

Customer service

Communication

Sales / upselling

Time management

Education

High School Diploma

Tools

Office 365

Salesforce

Job description

Safety-Kleen in Norwell, MA is looking for a Customer Success Agent to join their safety conscious team! The Customer Success Agent provides customer service including order procurement, suggestive selling, waste profiling, call documentation, customer problem resolution, maintenance/creation of customer profiles, pricing records, and invoicing of shipments, including cross checking of invoice results and adjustments as needed. Generates business opportunities, cultivates sales leads, drives sales and works to exceed quotas and targets.

Why work for Safety-Kleen?

• Health and Safety is our #1 priority and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Own part of the company with our Employee Stock Purchase Plan
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments
• Opportunities for growth and development for all the stages of your career

• Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
• Order placement, entry, documentation and tracking; communicate product delivery schedules with customers as appropriate, using OM, SF, other software;
• Develop and maintain customer records, including activities, cases, orders, opportunities, and leads, as well as ensuring accuracy/currency of customer contact information;
• Customer issue resolution, including payment processing, document retrieval, account updates, order taking, escalations, etc;
• Develop, maintain, and manage customer relationships at all levels and ensure customer satisfaction in all sales transactions. Follow up with past customers to restore business relationships and look for opportunities to upsell;
• Consistently meet or exceed weekly and monthly sales targets and goals, including profit expectations, on all sales transactions and customer referral goals. Create and cultivate a sales pipeline, and ensure disciplined management to meet or exceed quotas;
• Understand the customer's business needs and initiatives, and apply our environmental solutions in support of their business goals. Suggest products and services that will add value and ensure customer is provided with accurate information and quotes in a timely manner;
• Cultivate leads for larger, more complex accounts, or accounts requiring a site visit, for the outside sales team;
• Other duties as assigned.

• High School diploma is required ;
• Computer skills - Office 365 and Salesforce typing proficiency, ability to use multiple screens;
• Time management, attention to details, organizational skills; Active listening; multiple concurrent software use;
• Excellent written and verbal communication skills; Suggestive selling; Goal oriented; self-motivated;
• Ability to operate in fast-paced environment;
• Prior sales experience is a plus.

Safety-Kleen Systems,a Clean Harbors company, has a commitment to excellence deeply rooted in a strong sense of tradition. Our entire business model revolves around keeping North American businessesgreen. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management, parts-cleaning technology, and oil re-refining. We collect over 200 million gallons of used motor oil each year and we have the largest re-refinery capacity in North America allowing us to re-refine more than 150 million gallons each year.
Every day, we help our customers resolve their waste management needs and reduce their carbon footprint.PROTECTION. CHOICES. PEOPLE.MAKE GREEN WORK.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.