Customer Success Agent

Humana; Minnesota; Remote; USD 48,000 - 67,000; Full time

Job summary

A leading company is seeking a Customer Success Agent to enhance member retention through active engagement. This role involves guiding members on plan benefits and resolving issues while collaborating with care teams and customer service. Ideal candidates will have a Health Care Sales License and experience in Medicare services.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Tuition Reimbursement

Qualifications

• At least 2 years of experience in Medicare customer service or sales.
• Current and valid Health Care Sales License.

Responsibilities

• Deliver professional and empathetic customer interactions.
• Support retention and engagement by guiding members.

Skills

Customer Service

Empathy

Communication

Education

Health Care Sales License

Job description

Join to apply for the Customer Success Agent role at Humana.

This position offers a salary range of $48,900.00/yr - $66,200.00/yr, depending on skills and experience. Your actual pay will be discussed with your recruiter.

Role Overview

The Customer Success Agent is responsible for member retention through active engagement with high-risk members. The role involves providing guidance on plan benefits, resolving issues, and supporting members throughout their healthcare journey, working cross-functionally with care teams, sales, and customer service.

Minimum Requirements

• Current and valid Health Care Sales License in your state of residence.
• At least 2 years of experience working in a virtual environment and navigating multiple computer systems.
• Experience in Medicare customer service or sales for at least 2 years.
• Ability to understand and explain Medicare benefits.

Key Responsibilities

• Deliver professional and empathetic customer interactions.
• Identify member needs and suggest plans or resources.
• Explain plan benefits and coverage clearly.
• Uncover social determinants of health and broader needs.
• Support retention and engagement by guiding members through complex decisions.

Additional Information

• Work hours may vary between 7:00 am to 11:00 pm, with training scheduled from 10:30 am to 7:00 pm EST for the first 6 weeks.
• Connectivity requirements include a minimum internet speed of 25 Mbps download and 10 Mbps upload.
• Occasional travel to Humana offices may be required.

Benefits

Humana offers competitive benefits including medical, dental, vision, 401(k), paid time off, tuition reimbursement, and more.