Customer Success Agent

Freedom Mortgage; Jacksonville (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading mortgage company is seeking a Customer Success Agent in Jacksonville, FL. This role involves providing exceptional service by answering customer queries and resolving issues through efficient communication. Ideal candidates are proactive and possess strong multitasking abilities. A high school diploma is required, and a bachelor's degree is preferred. Join us to build positive relationships with our customers in a supportive environment.

Qualifications

• Customer service experience is preferred.
• Willingness to learn and support customer needs.

Responsibilities

• Answer inbound and make outbound calls.
• Respond to customer requests within set timeframes.
• Build positive relationships with customers.

Skills

Top-notch communication skills

Ability to multitask

Comfortable in a fast-paced environment

Patience and politeness

Education

High School Graduate/GED

Bachelor Degree

Job description

Remote in Jacksonville, FL | United States

Job Description:

Customer Success Agent from the Company Freedom Mortgage, this latest Customer Success Agent job vacancy is located in the city Remote in Jacksonville, FL located in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree.

Job Responsibility:

Summary: The Agent, Customer Success will support FMC's Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

Essential Job Duties and Responsibilities include:

• Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
• Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
• Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
• Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
• Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
• Maintain regular and punctual attendance. Comply with all company policies and procedures.
• Performs other related duties as assigned.

Education and/or Experience

• High School Graduate/GED
• 0-1 Years related work experience preferred

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.