Customer Success Agent

Scholastic; Florida; Remote; USD 23,000 - 32,000; Full time

Job summary

Scholastic Book Fairs is seeking a Customer Success Agent for a fully remote role based in Florida. The position offers $20 per hour, Monday–Friday 9:00 a.m. to 5:30 p.m. EST, and is listed as a full-time regular seasonal role.

You will respond to inquiries via phone and email, support various programs, resolve issues, document interactions, and collaborate with sales and cross-functional teams to deliver excellent customer experiences.

Qualifications

• High school diploma or GED required.
• Minimum of two (2) years of customer service, call center, or related business experience required.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Must have a private or semi-private home office workspace that is free from distractions and excessive background noise.
• Reliable high-speed internet service with minimum speeds of 100 Mbps download and 50 Mbps upload required.
• Experience with Salesforce or similar CRM systems preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner.
• Support customers across a variety of programs and services, including restocks, financial form assistance, point-of-sale troubleshooting, catalog orders, and related inquiries.
• Investigate and resolve customer concerns by identifying root causes, determining appropriate solutions, expediting corrections or adjustments, and following through to ensure complete resolution.
• Escalate complex issues as needed while maintaining ownership of the customer experience.
• Provide support for operations and distribution-related inquiries when required.
• Assist with business initiatives and special projects during non-peak periods, including reconfirmations, program conversions, Scholastic Dollars redemption, collections support, school closure documentation, Fair Order reviews, and inventory right-sizing efforts.
• Maintain a thorough understanding of company products, programs, processes, and policies to effectively support customers and recommend appropriate solutions.
• Accurately document customer interactions and ensure compliance with established policies, procedures, and service standards.
• Build and maintain strong partnerships with sales teams and cross-functional departments to support customer satisfaction and business goals.
• Meet performance expectations related to productivity, schedule adherence, customer satisfaction, and service levels.
• Participate in training programs, team meetings, and ongoing development opportunities.
• Demonstrate and support Scholastic's mission, values, and commitment to customer success.
• Maintain regular and reliable attendance and be available to work overtime or adjusted schedules when business needs require.

Skills

Verbal communication

Written communication

Problem-solving

Time management

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Salesforce

Job description

## Customer Success AgentApply: Florida - Remote: Full time: Posted 2 Days Ago: R15875# **Job Description:****Full-Time | Remote | $20.00 per Hour****Schedule: Monday through Friday, 9:00 a.m. to 5:30 p.m. EST Location: Remote Bilingual (Spanish/English) candidates are encouraged to apply.**## ## Join Us in Helping Create Lifelong Readers!## At Scholastic Book Fairs, our mission is to inspire a love of reading in children and families. As a Customer Success Agent, you will play a key role in delivering exceptional service to our customers while supporting sales initiatives, special programs, and operational excellence.## **Position Summary**The Customer Success Agent serves as a trusted resource for customers and internal partners by resolving inquiries, addressing concerns, and providing support across a variety of programs and services. This role requires a customer-focused professional who thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is committed to delivering outstanding customer experiences.## **Key Responsibilities**## * Respond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner.* Support customers across a variety of programs and services, including restocks, financial form assistance, point-of-sale troubleshooting, catalog orders, and related inquiries.* Investigate and resolve customer concerns by identifying root causes, determining appropriate solutions, expediting corrections or adjustments, and following through to ensure complete resolution.* Escalate complex issues as needed while maintaining ownership of the customer experience.* Provide support for operations and distribution-related inquiries when required.* Assist with business initiatives and special projects during non-peak periods, including reconfirmations, program conversions, Scholastic Dollars redemption, collections support, school closure documentation, Fair Order reviews, and inventory right-sizing efforts.* Maintain a thorough understanding of company products, programs, processes, and policies to effectively support customers and recommend appropriate solutions.* Accurately document customer interactions and ensure compliance with established policies, procedures, and service standards.* Build and maintain strong partnerships with sales teams and cross-functional departments to support customer satisfaction and business goals.* Meet performance expectations related to productivity, schedule adherence, customer satisfaction, and service levels.* Participate in training programs, team meetings, and ongoing development opportunities.* Demonstrate and support Scholastic's mission, values, and commitment to customer success.* Maintain regular and reliable attendance and be available to work overtime or adjusted schedules when business needs require.## **What We're Looking For**## * Passion for providing exceptional customer service and creating positive customer experiences.* Strong verbal and written communication skills.* Excellent problem-solving, organizational, and multitasking abilities.* Ability to work independently while collaborating effectively within a team environment.* Adaptability and flexibility in a fast-paced, evolving environment.* Strong attention to detail and commitment to accuracy.**Join our team and help make reading accessible, exciting, and rewarding for children across the country.**# # **Qualifications****JOB REQUIREMENTS** * High school diploma or GED required.* Minimum of two (2) years of customer service, call center, or related business experience required.* Demonstrated customer service skills, including the ability to professionally handle customer inquiries, resolve complaints, and maintain a positive customer experience.* Proficient in Microsoft Office applications, including Excel, Word, Outlook, and Teams. Experience with Salesforce or similar CRM systems preferred.* Must have a private or semi-private home office workspace that is free from distractions and excessive background noise.* Home office workspace must include appropriate furnishings, such as a desk, chair, and adequate lighting to support productivity and professionalism.* Reliable high-speed internet service with minimum speeds of 100 Mbps download and 50 Mbps upload required. Must be capable of connecting directly to the modem through a hardwired connection. Internet speeds must be verified through Speedtest.net.* Strong organizational, time management, and multitasking skills, with the ability to prioritize work, meet deadlines, and maintain a high level of accuracy and attention to detail.* Strong mathematical aptitude and analytical skills preferred.* Ability to thrive in a fast-paced, high-volume call center environment. Previous call center experience is preferred.* Excellent verbal and written communication skills.* Demonstrated ability to work collaboratively with others, adapt to changing priorities, and contribute to a positive team environment.* Commitment to complying with all applicable company policies and local, state, and federal regulations, including OSHA, DOT, and EEOC requirements.# **Time Type:**Full time# # **Job Type:**Regular Seasonal# **Job Family Group:**Cust Svc & Call Center# **Location Region/State:**Florida# # **Compensation Range:**Hourly Rate: 20.00# # **EEO Statement:**Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.EEO is the Law PosterEEO Scholastic Policy StatementPay Transparency Provision