Customer Success Advocate - Flexible Hours

Jenwestinsurance; Wilkes-Barre (Luzerne County); On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Health insurance

Job summary

A local insurance agency in Wilkes-Barre is seeking a Customer Relations Representative. This role focuses on generating exceptional customer experiences while addressing inquiries and supporting community needs. Ideal candidates will possess strong communication skills and experience in customer service. Opportunities for growth and development are available, alongside competitive compensation and benefits including health insurance and paid time off.

Qualifications

• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

A local insurance agency in Wilkes-Barre is seeking a Customer Relations Representative. This role focuses on generating exceptional customer experiences while addressing inquiries and supporting community needs. Ideal candidates will possess strong communication skills and experience in customer service. Opportunities for growth and development are available, alongside competitive compensation and benefits including health insurance and paid time off.