Customer Success – Account Manager

Jobtailor; Export (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

RiteScreen is seeking an experienced Account Manager to serve as the primary contact for assigned customer accounts in export-oriented roles. You will build strong relationships, advocate for customer needs, and collaborate across functions to ensure on-time delivery and high satisfaction.

The ideal candidate has 6+ years in customer-facing roles within manufacturing or building products, with data analysis and ERP/CRM experience.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field required.
• 6+ years in customer service, inside sales, account management, or related roles.
• Experience managing customer relationships and coordinating cross-functional teams.

Responsibilities

• Be the Voice of the Customer and primary point of contact for assigned accounts.
• Build strong, long-term relationships based on trust, responsiveness, and partnership.
• Provide outstanding support via phone, email, virtual meetings, and in-person when needed.
• Partner with customers to understand needs and advocate for solutions internally.
• Identify opportunities to grow existing accounts through upselling and cross-selling.
• Collaborate with Sales to onboard new customers and ensure a seamless experience.
• Coordinate with Operations, Production, Logistics, and Finance to meet commitments.
• Manage customer-specific projects from initiation through completion.
• Analyze sales trends and account performance to identify opportunities and risks.
• Develop reports and provide recommendations to support growth and improvements.

Skills

Customer relationship management

Data analysis

Cross-functional leadership

Negotiation

Communication

Project coordination

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

ERP systems

Order management systems

Job description

• Be the Voice of the Customer
• Serve as the primary point of contact for assigned customer accounts.
• Build strong, long-term relationships based on trust, responsiveness, and partnership.
• Provide outstanding support through phone, email, virtual meetings, and occasional in-person interactions.
• Partner with customers to understand their needs and advocate for solutions internally.
• Drive Account Success
• Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery.
• Provide product expertise, answer questions, and help customers identify the best solutions for their business.
• Identify opportunities to grow existing accounts through upselling, cross-selling, and expanded product offerings.
• Collaborate with Sales to onboard new customers and ensure a seamless customer experience.
• Lead Cross-Functional Execution
• Coordinate with Operations, Production, Logistics, Finance, and other teams to ensure customer commitments are met.
• Manage customer-specific projects and priorities from initiation through completion.
• Help resolve challenges quickly and proactively while keeping customers informed every step of the way.
• Turn Data into Action
• Analyze sales trends, customer activity, and account performance to identify opportunities and risks.
• Develop reports and provide recommendations that support business growth and operational improvements.
• Support forecasting, strategic planning, and decision-making through data-driven insights.
• Deliver Exceptional Service
• Resolve customer concerns professionally and efficiently.
• Maintain accurate account information and activity records within CRM systems.
• Consistently uphold RiteScreen's commitment to service, quality, and customer satisfaction.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field required.
• 6+ years of experience in customer service, inside sales, account management, or a related customer-facing role, preferably within the building products industry or a similar manufacturing environment.
• Proven experience managing customer relationships, coordinating cross-functional teams, and leading projects from initiation through completion.
• Background in sales, marketing, operations, or customer success strongly preferred.
• Strong ability to analyze data, identify trends, and present actionable business recommendations.
• Experience with order management, invoicing, ERP systems, CRM platforms, and customer account administration.
• Excellent written, verbal, and interpersonal communication skills.
• Strong problem-solving, conflict resolution, and negotiation abilities.
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to collaborate effectively with teams across departments and locations.