Customer Success Account Manager

Work Truck Solutions; Chico (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A remote Customer Success Manager position at a leading software company focused on commercial vehicles. The ideal candidate will have excellent customer service skills, a degree or equivalent experience, and the ability to manage multiple projects effectively. This role offers growth opportunities in a supportive and innovative environment.

Benefits

Excellent medical, dental, 401k and life insurance

Paid Time Off (PTO) and paid holidays

Flexible schedule

Opportunity for next-level advancement in a fast-growing company

Qualifications

• Excellent customer support in a positive manner is essential.
• Strong written and oral communication is necessary.
• Capable of managing multiple projects and resolving issues.

Responsibilities

• Contact dealers proactively to maintain relationships and address issues.
• Respond to customer inquiries promptly.
• Document all dealer interactions and feedback.

Skills

Customer Service

Communication

Problem Resolution

Team Player

Education

Associate's/Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Google Applications

Job description

2 days ago Be among the first 25 applicants

Hiring only in: CA, NV, TX, FL, NC, ID, OR, MS, SC, IL, and TN

Work Truck Solutions' culture combines strong leadership, collaboration, and fun, with incredible growth opportunities for our employees in a fast-paced work environment providing employee engagement, recognition, and development. Our software company is committed to innovation in the rapidly changing commercial vehicle market space. Our vision and culture allow employees to be recognized as thought leaders and thrive in their careers.

Responsibilities

In addition to the job responsibilities and requirements, the following values are essential to be a successful member of our team:

Curiosity: you seek knowledge, ask questions, and look for answers; you’re proactive and engaged

Perseverance: you hit a snag; you know this is your moment to figure things out and to shine

Innovation: you want to make things better, solve the puzzle, create something new

Flexibility: there’s a new opportunity; you’re ready to flip the script, grow and adapt

We are looking for a remote Customer Success Manager to join our Team to support our Customers in the Automotive industry. You will join a dedicated team with a strong belief in following processes dedicated to enhancing the Customer experience and promoting our value. The right candidate will be Customer Service orientated and contribute to building a strong team environment.

Job Responsibilities

• Proactively contact dealers via phone and email, at regular intervals (based on Department set requirements for the specific package level) to reinforce business relationships, discuss issues and promote the overall value proposition and how it relates to their business.
• Respond to incoming software usage questions and concerns from customers in a timely manner by taking specific action and following up with other staff members if needed.
• Identify potential software usage problems at dealers, and then proactively contact the dealers to resolve the issues before they escalate.
• Coach dealers on how to use and set up options/features in the customizable software and additional paid services for specific business needs using various communication methods including email, telephone, and screen-sharing sessions.
• Educate dealers to utilize the Work Truck Solutions products and services in order to maximize dealer success and value received.
• Resolve customer inquiries through research, information gathering while documenting progress at a level others in the organization can follow along and support.
• Work cooperatively with the other teams that interact with customers, including proposing and documenting automation improvements that support dealers.
• Solicit customer referrals from assigned dealers.
• Escalate issues within WTS as soon as identified.
• Summarize a dealer status, background, challenges and opportunities using communication history and data in a prescribed format.
• Complete product course to achieve certification
• Participate in monthly mentoring meetings
• Document all dealer interactions in the CRM, including the necessary detail for others to understand context and calling out any action items or next steps
• Actively recruit dealer participation in product training and certification as well as attendance at periodic Work Truck Solutions webinars
  
  

Requirements

• Capable of providing excellent customer service and support in a positive, professional, empathetic, and customer-focused manner
• Oral and written communication skills in a business environment
• Demonstrated experience in managing multiple concurrent projects with varied priorities
• Strong problem resolution aptitude
• Thrives as a team player in a fast-paced, high-energy, change-oriented environment
• Ability to document client feedback for business specifications
• Must have at least an intermediate understanding of Microsoft Excel/Word/Google Applications
• Associate's/Bachelor’s degree OR equivalent experience preferred
  
  

Benefits

• Meaningful work on world-class and industry-changing products
• Monday-Friday work week
• Excellent medical, dental, 401k and life insurance
• Employee options on voluntary vision, LTD and FSA coverage
• Paid Time Off (PTO) and paid holidays
• Flexible schedule
• A great culture
• Opportunity for next-level advancement in a fast-growing company
  
  

This position is remote; Work Truck Solutions is a completely remote workforce

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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