Customer Success

Billtrust; United States; Remoto; USD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salaries and stock options

Comprehensive medical, dental, vision,

Open PTO and 401(k) retirement plans

Parental leave program and sabbatical

Descrizione del lavoro

Billtrust is seeking a Customer Success leader to drive satisfaction and retention through project management, implementation, and analytics in a remote-capable setup. You will guide customers as a technical and functional expert, aligning on business outcomes and strategic adoption of accounts receivable and payments solutions.

You will collaborate with cross-functional teams to ensure seamless delivery and maximize business value across diverse industries, leveraging AI-powered tools and

Competenze

• Experience in Customer Success, Project Management, Implementation, or Support.
• Experience in Accounts Receivable (AR) or payments domain.
• Strong analytical skills and ability to interpret complex data.
• Ability to work effectively in cross-functional teams.

Mansioni

• Drive customer satisfaction and retention through project management, implementation, support, or analytics.
• Act as a technical and functional expert to guide customers in meeting business objectives.
• Collaborate cross-functionally to deliver AI-powered AR and payment solutions.
• Provide guidance across industries to maximize customer value.

Conoscenze

Customer success

Project management

Data analysis

Cross-functional collaboration

AI/fintech domain

Strumenti

CRM software

AR/payments tools

Data visualization tools

Descrizione del lavoro

Responsibilities

• Drive customer satisfaction and retention through various functions such as project management, implementation, support, or analytics
• Act as a technical and functional expert to guide customers in meeting their business objectives
• Collaborate cross-functionally to ensure seamless delivery of AI-powered accounts receivable and payment solutions
• Provide high-quality guidance across diverse industries to help customers maximize their business value

Requirements

• Proven background in Customer Success, Project Management, Implementation, or Support
• Experience within the Accounts Receivable (AR) or payments domain
• Strong analytical skills and ability to interpret complex data
• Demonstrated ability to work effectively in cross-functional team environments

Preferred Qualifications

• Experience working with AI-driven fintech or B2B software solutions
• Ability to manage complex client lifecycles in a fast-paced, remote environment

Benefits

• Competitive salaries and stock options
• Comprehensive medical, dental, vision, life, and disability coverage
• Open PTO and 401(k) retirement plans
• Fantastic parental leave program and full-paid sabbatical
• Professional development through leadership and mentor/mentee programs

About the Company

Billtrust is the leader in B2B accounts receivable workflow and payment software. We provide global brands with AI-powered solutions across the full AR lifecycle, from invoice presentment to cash application. As an AI-first company, we empower our team with cutting-edge tools to deliver meaningful customer outcomes and accelerate the invoice-to-cash process.