Customer Strategy & Ops Associate — Growth & Equity

Duet; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Duet is seeking a Customer Strategy & Operations Associate to join their Operations team in New York City. This hybrid role focuses on building relationships with Nurse Practitioner practices, ensuring their success with the Duet platform and guiding them through onboarding processes.

The ideal candidate has 1–3 years of customer-facing experience, strong organizational skills, and a passion for helping others in healthcare. The salary range for this position is $90,000-$110,000 plus equity.

Qualifications

• 1–3 years of experience in a customer-facing role.
• Genuine warmth and service mindset.
• Strong organizational skills and attention to detail.
• Comfort with data and basic analysis.
• Clear and thoughtful communicator.
• Eagerness to learn in a structured environment.
• High EQ and bias toward action.

Responsibilities

• Serve as primary contact for NP practices.
• Guide practices through the onboarding process.
• Conduct regular check-ins with practices.
• Drive adoption of Duet's platform features.
• Pull and organize practice data.
• Triage and respond to practice questions.
• Work cross-functionally with internal teams.
• Apply established templates and best practices.

Skills

Customer Success

Account Management

Relationship Building

Organizational Skills

Data Analysis

Communication Skills

Job description

Duet is seeking a Customer Strategy & Operations Associate to join their Operations team in New York City. This hybrid role focuses on building relationships with Nurse Practitioner practices, ensuring their success with the Duet platform and guiding them through onboarding processes.

The ideal candidate has 1–3 years of customer-facing experience, strong organizational skills, and a passion for helping others in healthcare. The salary range for this position is $90,000-$110,000 plus equity.