Customer Strategy Manager (Vital Proteins)

Nestlé Health Science; Bridgewater (MA); Hybrid; USD 131,000 - 170,000; Full time

Benefits offered by this job

401k with company match

Healthcare coverage

Performance-based incentives

Job summary

Nestlé Health Science in Bridgewater, MA is seeking a Customer Strategy Manager to drive forecast and budget within a division, while aligning strategic business plans for growth. The role coordinates go-to-market strategies, product launches, and the commercialization planning process for Vital Proteins, interfacing with sales, marketing, and cross-functional partners.

You will influence 4Ps, pricing, and trade promotions, develop assortment recommendations, and provide retailer insights.

Qualifications

• Bachelor's degree in business or related field preferred.
• At least 4 years’ experience in consumer packaged goods.
• Experience in Ready to Drink Active Nutrition preferred.
• Proficient in MS Office Suite.
• P&L management and strong financial acumen.

Responsibilities

• Lead business planning process with analytics & insights to support marketing strategy, preparing timelines & communication of the process.
• Coordinate go-to-market strategies and align with field and internal teams.
• Develop promotional programs and in-store displays, monitoring performance to report results.
• Partner with internal teams to develop and execute revenue growth management strategies.
• Provide voice of customer and insights to marketing and sales partners; influence 4Ps.

Skills

Relationship building

Organizational skills

Communication

Independent work

Multi-tasking

Creative thinking

Problem solving

Negotiation

Data synthesis

Customer insights

Education

Bachelor's degree in business or related field

Tools

MS Office Suite

Job description

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

POSITION OVERVIEW

The Customer Strategy Manager is responsible for driving achievement of forecast, budget within a specific division while instituting strategic business plans that integrate, align and achieve business goals. The incumbent will lead the commercialization business planning process by influencing go-to-market strategies that drive profitable growth, product launches, and coordinate the efforts of commercialization planning to drive business success for Vital Proteins. The incumbent serves as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their internal partners. Special projects are an integral part of this role and the ideal person should be comfortable operating in a dynamic, fast past environment.

KEY RESPONSIBILITIES

• Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams.
• Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across all major functions.
• Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results.
• Partners with internal team members to develop and execute the revenue growth management strategies to drive topline and bottom line growth.
• Provides leadership around development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement.
• Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands.
• Develops and executes all trade related expenses while evaluating other elements to improve P&L performance.
• Creates & influences assortment & merchandising recommendations.
• Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives.
• Provides support and insight for retailer business & new item reviews.
• Develops and presents customer, category and brand reviews to drive brand and category performance.
• Ensures execution of plans through regular communication and interaction with the customer team.

EXPERIENCE AND EDUCATION REQUIREMENTS

• Bachelor's degree in business or related field preferred.
• At least 4 years’ experience in consumer package goods required. Experience in consumer goods and Ready to Drink Active Nutrition is highly preferred.
• Proficient in MS Office Suite (Word, Excel, Power Point, etc.).
• P&L management and strong financial acumen.

SKILLS

• Ability to build relationships and senior level engagement.
• High level of organizational skills, good written and oral communication skills.
• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow-up when responses are needed.
• The ability to utilize creativity and push beyond the obvious, comfortable going into “unchartered” territory in setting out recommendations, goals.
• Problem solver with a solutions oriented mindset.
• Dynamic leader who can push past obstacles, overcome objections.
• Understand the value of listening to customers, gaining insights and moving objectives forward.
• Must be an articulate communicator who can quickly synthesize data.
• Deep understanding of the assigned Customer and how to develop demand creation plans.
• Must be an articulate communicator who can quickly synthesize data.
• Ability to negotiate with business partners.

This position will be either a remote or hybrid role based on the selected candidate’s geographic location. Strong preference will be given to applicants who live within a commutable distance of Bridgewater, New Jersey.

Salary: $130,786.00 to $169,668.00 per year

Bonus Eligibility: Yes

The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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